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Color Set
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66,541 Verificado Comentarios de clientes |
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So sadI wanted eSalon to work for me. I asked them to please create the Color I wanted/needed. and they tried. I really believe they did. But each time I asked them to up the blonde in my color, the less blonde it got. So here I sit with mousy brownish hair. So Sad 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaya- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Questionable serviceReally wanted to love this because of all the good reviews I read, but I can’t say the whole experience is great. I wanted to color my overall hair but they only sent me one bottle for the roots. They say that root touch up is a system default. They quickly fixed this by sending me a second complimentary bottle (which should’ve been in the first shipment) but it took 10+ days to receive. So I’ve had two different colors on my hair this whole time but I waited patiently. Then when I received the second bottle for my length, it is exactly the same formula as the first bottle. Now, my roots were significantly darker than my length, which is very clear in the pictures I sent them. For the color I wanted, my roots would need to be lighter and my length slight darker. If they were the professionals they promised to be, why would the two formulas be exactly the same? At least the second bottle would be a different volume developer. But what do I know? They are the professionals. This whole experience just makes me wonder if someone really looked at my pictures and “customized” the formula? Or is this all just system default? It’s interesting how system default is set to root touch up only. Even though in the questionnaire that wasn’t my answer. I followed the instructions anyways. It came out just ok. Not great, not terrible. But dark brown is such a forgiving color, I doubt things can go terribly wrong. By the way, some reviews mention it doesn’t have a bad smell. I found that not to be true in my case. It has a very intense smell that lingers for several days after rinsing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the right colorThe die itself was good quality didnt dry or seem to damage my hair. I did not get the color I was wanting a strawberry blond, what I got was pretty dark brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatrina- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Terrible colorI’m sorry but I didn’t feel like this was any better than a boxed color I can buy at the drugstore. No depth to the color, no nuances of mahogany and red that I requested. I am canceling after this order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShermi- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color did not cover roots as reviews raved about it doing soI will be giving this a 2nd chance . I just colored my roots and the color had to be sent in via text to adjust my color. I didnt get the grey coverage that I get in a salon. The comparison I can give is that of a box dye that I buy at Walmart. I'm hoping my formula was just not done properly, however I did specify grey coverage and roots only. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOralia- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Color off.I was disappointed my color came out really yellow, brassy. Good news Is I contacted eSalon and they were on it. They have made a correction to My color. I am expecting my new color September 1st. I will update my Review as soon as I try the new color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGeri- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Red and grays!Didn’t cover my grays and unable to delete the red. Still dark for medium blonde. Does make your hair fell good. I have long hair a little short on product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Excellent productVery pleased with the color results 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great colorMy hair is so vibrant!!! Will definitely be using this brand again!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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La couleur de mon coiffeurDe beaux reflets et une couleur très proche de celle faite par mon salon habituel ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |