66,541 Verificado Comentarios de clientes |
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Color not desiredI purchased this product twice. Honestly the formula dries out your hair. Hair look dull no shine and my hair became very brittle. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Perfect Color!I love my color! My original hair color is a strawberry blonde. Over the years I had my color done at a salon, but my color was never like my own. It was too blonde and when they tried to make it more red, I was not happy with it. I then went back to the color they did and my sister would constantly tell me- "That color is too blonde. It is not your color." During the pandemic, I turned to eSalon and I finally have my right color! My sister finally said, "Yes, that's your color! Plus, I find the color lasts longer and I am not having to do it as often as in the past! I think eSalon will be my color place from now on! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Colour my greyGreat colour easy to use unfortunately 1 bottle not enough for long hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best color yetI really liked my last color. Very bummed that I had to cancel. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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OopsAll was well except...there was no brush to apply color with. I am not the most coordinated person and I've always had trouble covering the roots, especially in the front, around the temples. Last time, it was the best color application I've ever had, done by me or anyone else. This time, I had to use the bottle. I did get everything covered, but I made a mess. In the sink, on me, etc. I really need the brush. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Might need to add a bit brighter blonde...Feedback is... it looks a bit duller. Is it possible to do highlights... lighter around my face? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Unhappy, no worth itThe hair dye washes out after two washes and it doesn't cover grey hairs. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVeronica- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Bright orange from medium ash blondeI ordered medium ash blonde and ended up with vivid orange hair. It was the worst color I've ever used. I've had better results with the $2.97 box color. Never had so much orange with any hair color after 30+ years of coloring my own hair. Definitely my worst hair color purchase ever. $22 down the drain. I spent another $15 on professional toner trying to get the worst of the bright orange out. At least I'll be inside for most of the next few months 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not very long lastingThe dye does not seem to last long and looks very brassy quickly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrent- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Faded too fastMy recent order seemed to have faded so much sooner this time. I only shampoo 2x/week and use color conserving gentle shampoo. This was only the second shampooing that I noticed the fading. Has the formula changed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |