|
Custom Color Set
|
66,541 Verified Client Reviews |
|
Sort by: |
|
color good but box was missing brushThe box arrived opened at one end and the brush missing. Box needs to be taped in the future. Otherwise, Color was good. Still did not cover gray near hairline as well as other areas but satisfied overall. 0 of 0 people found this review helpful. Did you? |
|
Glad to cover those grays!Love the color. The rinsing part when you fill the bottle with water and pour over the hair was very messy. I will use my kitchen sink and sprayer next time instead of the shower. Other than that, very pleased. 0 of 0 people found this review helpful. Did you? |
|
It’s okI can use it but it is not better than others I have tried. 0 of 0 people found this review helpful. Did you? |
|
ColorLove the color. But the gray coverage was poor. In two weeks I had to touch it back up. I can not afford to keep paying for this or ruin my hair touching it up every 2 weeks 0 of 0 people found this review helpful. Did you? |
|
After some tweaksAfter my initial experience, I sent a photo and had a follow-up conversation with a color specialist from eSalon, explaining that the color was too dark and flat. It appeared to be my darkest tone, but covering my whole head. I explained that I wanted it brighter and with more shades of blonde, copper, and auburn. She changed my formula and instructed me to use the lightening kit to add dimension. My husband said, "It's unbelievable...your hair looks just like it did when you were 22." 0 of 0 people found this review helpful. Did you? |
|
Good colorLike the fact that you can get a darker color to cover roots and a lighter color to refresh the rest of your hair. Makes for a better color match. Do think it is a bit pricey for root color and shipping at almost $30. If you also get the refresher color there is an additional charge. Yes cheaper than a salon but a lot to pay for a greater variation in color. 0 of 0 people found this review helpful. Did you? |
|
Needs more conditionerMy hair felt unconditioned.when I was done and combed out my hair it was really tugging. 0 of 0 people found this review helpful. Did you? |
|
Wrong colorWas supposed to have a natural copper demi....I have naturally light reddish blond hair....my hair is now a horrible brown and I cant wash it enough to get the color out. UPDATED: The company did provide a full refund without any issues, but my hair remains the wrong color, even after daily use of Biolage clarifying shampoo. I will give them credit for the color staying power. It has barely lightened in the areas where my hair was the most blond prior. I wear my hair up in a bun most days since due to the pandemic our hair salons are shuttered and I need to live with this for at least another month before I can even make an appointment. I would also recommend folks read the ingredients list carefully - including the additional section that generically states that any of their demi and permanent colors may contain any of the additional, harsher, chemicals listed in that section and which do NOT appear in the list for the specific color type you may have ordered. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKathy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Mixed opinionI received my first ESalon colour, I loved the packaging and the instructions were very simple to understand. Unfortunately the colour did not come out as I had hoped. I ordered the light brown and it turned out slightly darker than expect and very warm, my hair is orange in the sun which I am very unhappy about and I haven’t been given much advice/ direction on how to correct it even though I have asked on more than one occasion. On a positive note I can say that they do keep their promise about 100% colour happiness guarantee but I will have to put a lot thought into ordering from them again as the customer service is very poor. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSydnee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyI was very clear explaining the color ive had for years. Red. The color i received turned my hair brown. Then i just realized already they biilled me 40 more dollars for one treatment to color roots. Its not even been a month since the fiirst order. Why 40.00. Im on ssi. I didnt know it keeps billing and sending. I cant afford this exoecially when i wont use the wrong color 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDonna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |