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Custom Color Set
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67,029 Verified Client Reviews |
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Great coverage. Poor hair conditionI’ve used box dye for years and thought I’d try esalon. Since using it my hair is in poor condition. Now my hair is knotty, tangles easily and my curl clumps are no longer fat and juicy. I’ve tried deep conditioning and a protein treatment with minimal results. This dye is the only new product in my routine. The coverage is amazing and, although darker than I expected, the colour is great. Such a shame 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHazel S. - Thank you for reaching out to us! We are so sorry to hear your hair is damaged after colouring. Our customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Won't Order AgainI love this company's hair color. It colors evenly and is easy to use. But as for there customer service is horrible. I can't get a simple question answered! Time to find another user friendly company that doesn't make you jump through hoops just to get simple question answered. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Toni, We’re truly sorry that our customer service did not meet your expectations. We take our clients' feedback to heart and continue to improve our products and eSalon experience each and every day. We hope to continue helping you find hair perfection! |
Love my custome colorExcellent grey coverage. So much healthier than a store-bought color. I look like I have been to a salon after using my custom hair color. The price is amazing. The color lasts longer than a salon color. With the directions, gloves, shampoo, conditioner, color protection for your hair line, and color-removing wipes for your skin. The color process is a breeze. 0 of 0 people found this review helpful. Did you? |
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Amazing!I am so happy with my order! It arrived very quickly, personalized and packed beautifully. I wanted a color that would look 2 tones lighter than my natural color and that's exactly what I got! Even at the hairdresser's they were always getting it wrong making it look to dark. I would 100% recommend. 0 of 0 people found this review helpful. Did you? |
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Terrible colourHad two before and it was great- my hair is practically black this time 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKelly H. - Thank you for your feedback. We are so sorry to hear that your hair colour was darker than expected this time. Based on your profile, we see that you have already worked with one of our Colour Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
PoorI was sent black like I asked for but once I had put the colour on my roots went ginger not the black it says I've had to go to a salon to have this corrected though I was cutting the cost using salon but I've now had to pay out for this to be corrected at a salon 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKim C. - Thank you for sharing your feedback with us. We are so sorry to hear that your hair colour came out brassy on your roots, and we want to make things right. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps. |
Awful. One time is red then black.I have pictures of how different the color were. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma - We truly appreciate your feedback and are so sorry that the color was first red then black! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Why did I stop using it? Honest reviewDue to finance changes I stopped my subscription for 12 months and had to purchase a cheaper option. However I was buying the cheaper option every couple of weeks and it was costing more than this subscription! I only have to buy this once a month and I have quite a lot of grey now. Also the dye does not stain as badly as the cheaper option which would stain my nails quite badly and be there for weeks! I love this product and I think if you want to maintain your colour its definitely worth buying! 0 of 0 people found this review helpful. Did you? |
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Too darkI followed the instructions to the letter ensuring that I used it as a root touch up rather than all over but it came out so dark. Also I asked for ash and it’s very red. Guess there’s no substitute for a stylist who can physically see your hair. Currently using specialist shampoo in an attempt to lighten it. 0 of 0 people found this review helpful. Did you? |
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Didn’t cover whiteI have white around my temples only and this did absolutely nothing to cover that up. Guess I’ll be looking for another hair color 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsViolet - We are sorry to hear that you were disappointed by the gray/white coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |