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Custom Color Set
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66,934 Verified Client Reviews |
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Totally wrongI Spent the past 2 years growing all the color out of my hair and letting the gray come in. I debated a long time about coloring it again. I finally decided to as I’ve also decided to cut it much shorter. I was very clear that I wanted a cool ashy brown with NO red or gold. Even got the supposed rinse to tone out any red. Well, I’m basically a redhead now. With any light my hair is at beat a VERY golden brown. At worst it looks like a penny. I am absolutely furious that I trusted this company. Normally I don’t do business with a company that doesn’t have a phone number listed but just got careless I guess. My $22 dollar “bargain” will now cost me $150 to fix 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Came out blackIt came out completly black, even though I followed your instructions. Sticked to the time. Not happy.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBogumila T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
me oscurecio el pelo demasiadoPues el servicio es muy rapido y la primera caja es espectacular porque te trae de todo... lo unico es que me oscurecio el pelo de rojizo que tenia a brown oscuro y pues la idea era aclarar, no oscurecer. Yo envie fotos y explique, pero al parecer la chica no hizo lo q esperaba. The first box has a lot of things and I really like that, and the shipping was very fast too, but talking about the color, I used to have a red color and the one that they sent us turns to dark brown. The main idea was to get into a cooper (lighter) because I sent photos and explain everything , but apparently the colorist did not get what I wanted, so because of that Im a little disappointed... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHola, Jessie: Gracias por escribirnos. Sentimos que el color hay sido más oscuro de lo que esperabas. Estaremos encantados de poder revisar tu fórmula para darte una solución. Revisa tus emails, te hemos enviado un correo. |
Luxury at homeI had been going back and forth for months deciding if I was going to order, I finally did and I have to say I am in love, with the attention to detail, the presentation of the product and the results achieved. The whole process made me feel like a valued customer, I'm a sucker for little additional perks and the fact the product is personalised is such a perfect and personal addition its beautiful. Instructions are clear, two sets of gloves, a stain guard and remover which I've never received with any other dye. Absolutely stunning X (the shampoo and conditioner sachet smell amazing and my hair felt soo soft afterwards) 0 of 0 people found this review helpful. Did you? |
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My hairdresser won't be happyI love the colour and the products are very good quality. I will not be going back to my hairdresser for a colour from now on. 0 of 0 people found this review helpful. Did you? |
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Wow!The color looked incredible! I loved it 0 of 0 people found this review helpful. Did you? |
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Amazing!I cannot believe how healthy & gorgeous my hair looks! So many compliments! 0 of 0 people found this review helpful. Did you? |
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ExcellentEasy to use.Perfect color. Over the moon pleased with product. Thank you Esalon. 0 of 0 people found this review helpful. Did you? |
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Great color!I have always gone to the salon for my color and I was always happy with my hair. I never considered coloring my own hair until the pandemic affected us. Everything about this product is great! I love the color and the directions were easy to follow. The kit has everything that you need to do your own hair. I have received so many compliments on my hair. I will definitely use again. 0 of 0 people found this review helpful. Did you? |
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Amazing colorI love my color. Great job eSalon!! Thank you to my colorist Elisa, you fulfilled my expectations and beyond 0 of 0 people found this review helpful. Did you? |