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Custom Color Set
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66,793 Verified Client Reviews |
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Didnt cover my graySorry, Not sorry.. but I didnt like the color product. I do not want any more shipments. it just didnt do a stand out job. I get same results from Nutrisse. So please cancel all and any of my information. Im not happy with results. Thank you, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Gray coverage and colorDid not cover the few grays I have and the color tint didn’t add any shine or color either. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPriyanka - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DissapointedColor did not match at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCherie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hair Color Well Matched but Product Didn't Cover Gray; Missing BrushFirst, the box was shipped to me without the brush which is a multi-purpose tool needed to divide the areas and to apply the color. I proceeded anyway, and made a huge mess. On top of that, the color didn't fully cover all the grays, even though I kept the color on for the recommended time (my husband also helped me apply the color ensure coverage). In addition, for some reason the color continued to come out of the bottle even though I wasn't squeezing the bottle, it was just oozing out the entire time I was coloring my hair, and adding the the overall mess. Suffice to say, I think it's much easier if I just go to the salon next time. The missing brush was probably the most annoying part of the experience. I opened the box right when I was ready to start applying the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Just awfulI was not satisfied with the product it turned my hair blue I will never use the product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal S. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour does not match my brief. I asked for natural and my colour is fake copperI’m actually embarrassed by the colour of my hair now. It looks awful. It’s Darker and with a cheap looking fake copper colour which is much more pronounced where I have greys. It looks purple on my hair line. I asked for a natural looking auburn colour. I’m very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie C. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I love my colorSamantha always gets my color right! I love it! 11 of 11 people found this review helpful. Did you? |
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Loved it!It was the perfect color for what I wanted. 10 of 10 people found this review helpful. Did you? |
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Color matchDid a great job picking the right color I wanted 11 of 13 people found this review helpful. Did you? |
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GreatI just wanted to cover my greys and not change too much of my colour...I went a bit darker brown with no red in it as I find red browns don't look natural on me. This colour fits the bill perfectly 0 of 0 people found this review helpful. Did you? |