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DissatisfiedThe color was okay, honestly not much different than I had been using before. This made my scalp sensitive and itchy for a few days and it didn't really cover many of my grays! So very disappointed and dissatisfied. I had many high hopes especially when your advertisement was so selling about how it covers stubborn grays and the color was specified to my individual liking etc. Not very impressed with the results at all. It wasn't the worst, but wasn't spectacular either. I dyed my hair on 10/31/20 and my grays (the ones that were covered) were already surfacing by the following week! And the grays that were covered were noticeably lighter than the rest of my hair. I don't have a significant amount of grays, however it's enough to see when they grow out. I sold your product to my sister as well (prior to me using my at that time), she had the same results, Itching scalp and grays not completely covered and others surfacing within a week. Wish I could get my money back that I paid for this product because I am honestly very unhappy with the results and the quality I have received from using your product. Thank you! Malissa Lopez 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMalissa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wrong colorsI wanted 🖤 with a 💜 under tone. So when I move in light it looks 💜. I must have confused myself upon choose the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDavre- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color washed outMy hair is not the color I wanted. Never was, washed out immediately after. Severely disappointed, do not want anymore color if this is the case 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Root ColorMy roots came out dark brown even though color said light blonde ash. Please stop orders 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracey- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not bad, not greatApplication was clear, was disappeared that there was not enough color to saturate all of my hair. I provide a description and image of my hair before. Color took more red at the root. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamantha- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not yes, IT'S A YAAASSSSSSOMG!!! OMG OMGGG!!! I'M LOVING IT! THANK YOU!❤️❤️❤️❤️ I think we finally got to the color I wanted AND now I know O can go lighter if I wanted with the lighter package, but I like it so far. Thanks! Happy customer ❤️😁😁 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Practice makes perfect!3rd do it yourself kit. 3rd excellent result. More courageous to slap on formula liberally. White roots concealed! Lovely glowing gold colour. The suggested clipping hair into 4 sections does not work for short hair. Used a comb to lift hair to paint roots, more effective. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Amazing!!So happy to be able to dye my hair at home and get salon results! My color kit was carefully customized to my specifications and they nailed it! It’s perfect & I’m able to have it auto shipped to my house! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love it!It looks completely natural. The color covered my grays and left my hair shiny. Will definitely be using eSalon from now on. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Excellent color!Love, love, love this color (copper mahogany)! It’s gorgeous and has yet to noticeably fade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |