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Custom Color Set
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66,818 Verified Client Reviews |
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Too orangeThis is second month I've used this color. I thought maybe the second month would get the orange out. That Maybe it was too much of a change from previous color. But after this time, it's still pretty orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DISAPPOINTED FOR FIRST TIME SINCE JOINING IN 2015OMGOSH! This order was AWFUL.!!!! WHAT HAPPENED!!! I’VE BEEN A LOYAL CUSTOMER SINCE 2015. HAVE YOU GUYS CHANGED YOUR DEVELOPER TO SAVE MONEY? I’VE ALREADY NOTICED THAT SHAMPOO & CONDITIONER HAVE NOW CHANGED! LESS AND LESS ARE GOING IN THESE PACKETS. YOU SHOULD REALLY ADVISE YOUR LOYAL CUSTOMERS IN ADVANCE WHEN CHANGES ARE BEING MADE TO THEIR ORDERS. MY PROBLEMS WITH THIS ORDER ARE: 1) DEVELOPER WAS A THICK PASTE. (NOT CREAMER) I REALLY AM NOT SURE THAT IT WOULD WORK??? 2) ONLY ONE PAIR OF GLOVES CAME IN BOX (ALWAYS 2 PAIRS OF GLOVE IN BOX.) WHAT ARE YOU GUYS DOING??? THE REASON I’VE BEEN LOYAL TO YOU IS BECAUSE I’VE BEEN PLEASED WITH MY MONTHLY PRODUCT!! NOW, I’M BEGINNING TO WONDER??? PLEASE CREDIT ME FOR THIS ORDER. I DO NOT WANT A REPLACEMENT AT THIS TIME!!! SINCE MY NEXT ORDER IS DUE TO BE MADE & SHIPPED!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals. |
Not satisfiedDid not cover my grey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Stand behind their product and service!My previous review indicated the product did not provide enough gray coverage. Esalon connected with me, adjusted my formula and shipped out my new color. It is now RADIANT, COVERED ALL GRAY! LOVE IT and applied to be an Ambassador. Any organization that is willing to make it right..Gets my 100% support and advocacy! Thank you ESALON as I'm am on Video everyday since COVID and this gave me reassurance that my grays are our secret 😉! 0 of 0 people found this review helpful. Did you? |
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BeautifulI was a bit sceptical at first, changing from blond to copper but I shouldn’t have, my son applied the colour, yes you heard, my son, he’s never carried out a procedure like this and wow, he did really well, well done Scott!! The colour came out as described on the box 📦, thanks eSalon 🙋♀️ 0 of 0 people found this review helpful. Did you? |
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FantasticI wouldn't go back to the hairdressers for my hair colour anymore. My hair is in better shape now than ever before and the biggest + is no greys. 0 of 0 people found this review helpful. Did you? |
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User friendlyGreat instructions that were easy to follow. Due to the pandemic, I wanted to color my hair at home. It turned out great even though my husband who did the coloring had no past experience! 0 of 0 people found this review helpful. Did you? |
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Started during the current lock downSaves me tons of money at the beauty salon 0 of 0 people found this review helpful. Did you? |
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Perfect color!This is the perfect color for me and the kit is so simple to use! 0 of 0 people found this review helpful. Did you? |
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Fantastic colour match!I’ve always struggled with the perfect brown shade and so have many colourists. This matched perfectly. Lovely consistency to cover my roots. High shine too. 0 of 0 people found this review helpful. Did you? |