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Custom Color Set
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66,754 Verified Client Reviews |
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great coverageFinally! The right shade and full gray coverage. 0 of 0 people found this review helpful. Did you? |
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ColorI give it a five because I haven't used the first color kit. Please discontinue any future orders. 0 of 0 people found this review helpful. Did you? |
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Really niceI've only used eSalon twice. The first time, I ordered what I thought I needed. The results were fine, but I really needed an expert to give me more advice. The second time, the colorist who helped me was awesome. She talked me through the WHY she recommended what she did. The results were good with one exception... my hair ended up MUCH darker than I expected, and my grey roots weren't covered. I followed the instructions well, so who knows what happened. That being said, I'm definitely trying the custom color set again. 0 of 0 people found this review helpful. Did you? |
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Color changeI’ve requested for three boxes to lighten the color and it’s still way to dark 0 of 0 people found this review helpful. Did you? |
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Great colorFor the first time in 5 years, I was somewhat disappointed in my results. My color choice hasn't changed, but it seems like the color, once mixed was significantly thicker than it has been previously. I kept the color on the length of time I normally do but it did not seem to cover as well this time. It has been about a week and a half and the coverage of my grey hairs is definitely not great and not what I normally get from esalon..... 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointmentI was disappointed that no brush was included. I was so excited to finally have my hair done only to find out at that point that no pressure is included in a repeat order. I emailed, no response. I called up and was told I’d have to pay an extra $1.29 for a brush.But I wanted to return the product I was told because I open the box there would be a $15 charge. This is totally unacceptable. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra- We’re truly sorry that the contents of our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not for my hairI do love the color. However, my hair got dry and it is until now even if i am applying hair treatment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEliza - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No gray coverageThe grays didn’t get colored! So disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNeha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not HappyCAN'T get the color right. WAYYYYY off ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoAnn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Just terribleAsked for blonde and got a gross brunette colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandice - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |