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Color Set
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66,754 Verificado Comentarios de clientes |
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Great to work withUnderstood the color that I wanted 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Easy process and more accurate color this time aroundThe customer service was awesome. They sent me an email inquiring if my order was received (it was not) then they proceeded to send me a replacement since it had been lost. The color was adjusted this time to a darker shade and this time the color was much more accurately matched to my natural color. I notice that after about a week I can see some grey hair (not roots) visible. I am not sure if grays are tricky to take up the color or I am not saturating them enough (even though I feel like I am super saturating the grey area). I am going to try and be more particular about the application and see what happens. I also love the shampoo and conditioner provided. It makes my hair so silky smooth. I am considering trying the root cover products and ordering the shampoo and conditioner next. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jennifer, We're thrilled to hear that you're enjoying your custom Dark Brown color. We look forward to our next opportunity to delight you! |
Not enough productI have thick hair and sent in my pic but did not have enough color to cover my greys. I did like the golden brown color but wish it was a little lighter of a brown. It was just covering my roots and just looking at what they sent I knew it wouldn't be enough! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DARKI was hoping to lighten my hair from the last product but this came out darker. It still makes my hair feel soft but I do not care for the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorThe color didn’t last for more than 3 shampoos. There is no more color in my roots. I have to color again after 2 weeks Not happy at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanice- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Gray hair at templesI leave the color on temple area first and longer than the rest of my hair. My hair color is the correct one,however, I have distinct lighter areas around the temple. This does not blend. When I go for a pro color the gray is always covered and they do not even bother to leave the color on longer around the temples. This formula is supposed to be a pro based one. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBernadette- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Nicht die Farbe, die ich wollte...Ich hatte mir Mittelbraun Asch als Farbe bestellt, weil ich den Haselnuss-Stich eines "Haartönungs-Unfalls" wieder beheben wollte, der Ansatz war dunkelblond mit weißen Strähnchen nachgewachsen. Nach der (sehr intensiv riechenden) Färbung war dann leider der Ansatz haselnuss-stichig, dafür hatte der Rest einen schönen Aschton... mein Problem hatte sich also auf die 4 cm Ansatz verschoben. Lieber keine weiteren Versuche... 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSylvia S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
I'm NOT madI was always the kid who cut and colored her own hair in high-school. I was fearless! As I grew older I became more and more lazy and not as brave and resorted to salon color. While it's hard to actually love your salon results I will say my hairstylist is very talented...however wth covid happening and the expensive trips to my gal are staring to become an issue... I decided to give this brand a try. I loved the personalization... and the color matched my roots perfectly. I had older highlights and they blended beautifully. I will be trying the light set for highlights at my next coloring. 11 de 13 personas encontraron este comentario útil. ¿Y tú? |
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Great ValueEverything you need comes in your box. There is clear and concise instructions. The color which is mixed for me is spot on. This whole process is very convenient. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
So much cheaper and easier than shop boughtI love everything about the colour, the packaging and the ability to customise everything. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |