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Color Set
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66,772 Verificado Comentarios de clientes |
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Very brassyAfter 3 attempts and multiple promises from “stylists” I’m still left with brassy orange hair... I noted at the very first attempt that I DO NOT want any orange/brassy colors even after sending a picture of my natural hair color I was assured that my chosen color wouldn’t be brassy... Unfortunately that was not the case, so I ordered another and communicated with the so called stylist which recommended I purchase the light color set highlights as well, so I did and I still received super brassy color with bright highlights *sigh* upon requesting to cancel they offered me a free color and was assured again that if I chose a bit darker color I would eliminate the brassy color, so I did and I STILL HAVE BRASSY/ORANGE BLONDE HAIR! I will not be trusting esalon with my blonde colors again... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTabitha- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wanted a lighter resultThe dark blond color made my hair medium brown , way too dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarianne- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happy with hair colorI was and am not happy with color. I turned off my auto ship and my account. The color was nothing like the picture it was darker than picture the red cast and gray came back about 2 weeks later. I asked about a filler the stylist said she did not think I needed it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Great grey coverCovered grey very well... But it was color is too red! Lighter shade of strawberry needed my hair is blonde with red not red with blonde. Golden blonde is too pale not enough red... have had much difficulty getting correct color to match my hair. It is not pink. Not red. But blonde with red... often mistaken for red head in sunlight but definitely strawberry blonde... light. Maybe try again to match color. Just a shade lighter red than you sent this past time... I know color is hard to match. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLesley- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
color disappointmentterrible color it looks like a washed out light brown. I have a medium reddish brown color with copper highlights . not satisfied am appalled. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPriscilla- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Horrible!!! Horrible!!! Horrible!!!Color is supposed to be a dark blonde / light brown but it came out BRIGHT ORANGE!!! I’m in tears! It looks terrible 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynn- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
First time dyeing at home- LOVE MY HAIRWas absolutely terrified to dye my hair by myself after hearing so many horror stories and my mom telling me her stylist “strongly recommended against it.” But honestly, I’m a graduate student and the salon costs were becoming too much for my poor pockets. Lol I knew I needed to find a cheaper option. After watching Brad’s YouTube video on esalon, I felt more comfortable about doing it. Boy am I glad! I love my hair so much!!!! (And it was honestly fun doing it) Also shout out to the customer service team. Thankful to them for answering all 193172838 of my emails about the process. 17 de 20 personas encontraron este comentario útil. ¿Y tú? |
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AMAZING!!Honestly I am not one to write reviews even when I do like a product but I will say this forget spending tons of money at a salon these hair products and hair dye is absolutely amazing I just finished dying my hair then styled it and it is exactly what I wanted I will recommend this to everyone! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
I love the Salon Quality!After I dye my with eSalon. It feels healthy, shiner & soft! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosReagan - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Excellent ideaIm so impressed with this company . The package is amazing and they have thought of everything. It comes in a beautiful box with your name on it and instructions are so easy to follow. Price point is excellent. Unfortunately I have very stubborn greys so the colour hasn't worked for me this time but I'm going to try again as they have really worked with me trying to resolve it and I would give them 5 stars for that alone. This is not box colour its exactly the same product that your hairdressers mix for you. Im fed up with the high prices hairdressers charge and I honestly will never use a hairdressers again. A blow-dry on average is €25 which I think is crazy, colors range from €70 up to €180 and cutting is €40 to €100 . I need colour at least once every 3 to 4 weeks, 2 cuts a year and around 30 blowdrys. I was spending around €2000 a year but now I will only spend €100 on 2 cuts. Everyone needs to learn how to manage their own hair. I found excellent tutorials on blowdrying on YouTube. I just feel its a waste of money and hairdressers have just continually increased their prices and think that they are irreplaceable. Trust me they are not. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |