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Custom Color Set
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66,818 Verified Client Reviews |
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Worth the priceEasy to use, excellent instructions and salon color results. One exception is the shipping of the product. Of the 3 I have receiced so far, one came leaking and was not useable and another got lost in the mail. Each were replaced free of charge. However, if you are waiting on the product to color your hair for an event so you look freshly colored, I recommend having an extra on hand. 11 of 11 people found this review helpful. Did you? |
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Just what I wanted for a great colorTake lots of pictures before you settle on a formula so the colorist can determine what is right for you 1 of 1 people found this review helpful. Did you? |
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Great color!I really loved the color, unfortunately, my grays did not get covered thoroughly so am going to try a slightly darker tint. But my hair felt great! 1 of 1 people found this review helpful. Did you? |
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Thought I would give it a tryI thought for the price why not give it ago OMG normally when I have a medium blonde it the colour goes to dark for my liking this time I love the colour I usually use supermarket buys but I'm converted will deffinetly be buying again 0 of 0 people found this review helpful. Did you? |
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colorDid not use . Too much brass. Waiting for new color. Hope it works. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Updated reviewJust received my first kit and tried it out.... I was very hesitant because I hadn’t had my hair colored in years and have never done it myself. I LOVE it!! I hope it stays this way..... so soft and shiny and the color is perfect. Fingers crossed..... update- received second kit and it’s been a total disaster! My hair is beyond brittle and dull and now I lose color every time I shampoo..... even though I am using the same eSalon shampoo and conditioner as before. I even have hair breakage from the slight color overlap. Will be canceling...... 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
the adjustment was too orangeI had asked for a little more copper but it looks more orange than copper. The formula will need to be adjusted before my next shipment. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
colour didn't seem the same as last timethe colour didn't seem as red/chestnut as last time and hasn't lasted as well. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCaroline H. - Thank you for your feedback. We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Long Shipping TimeI will never order from Esalon again. It took over 3 weeks from the time of shipping to receive. I understand that during Covid some shipping is delayed however I have been ordering several items online with none delayed so long. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Bummed!Didn't really seem like it did much, I just had my mother color it on Saturday and this morning I found grey hairs everywhere popping through. Also, last shipment I got two pairs of gloves, a bowl, and a brush for roots. Only one pair, no bowl or brush. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDeanna- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |