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Custom Color Set
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66,793 Verified Client Reviews |
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COVID LIFE SAVERIT HELPED GREATLY TO TAKE CARE OF ROOTS 0 of 0 people found this review helpful. Did you? |
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That coverage thouThis is by far the best home color system I have tried. The smell is minimal and the shampoo and conditioner is lovely. Easy to follow and it covers all my gray. 0 of 0 people found this review helpful. Did you? |
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One satisfied customerBest shampoo and conditioner I have used in z long time and not as expensive as what I used to use. PLEASE DONT CHANGE A THING ABOUT YOUR COMPANY. 0 of 0 people found this review helpful. Did you? |
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So HappyThis was a little tricky to master at the beginning of coloring my own hair, but once I watched the videos and started it went great. My stylist did an amazing job matching my normal hair color to get rid of my grays! So very happy !! 0 of 0 people found this review helpful. Did you? |
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Product left my hair feeling dry and damagedI really dislike this product. The harsh chemical scent was horrible. It was not the relaxing spa-like experience I envisioned after looking at the commercials. I felt that once my hair was dry it was brittle and very hard to manage. Since using the product I've used several deep conditioners as well as coconut oil and shea butter to put moisture back into my hair. The grays were covered but with what I went through post application I don't think it's worth it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNadia- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
1st and 2nd applicationFirst time using I loved the color change and it covered well, but the second application it did NOT cover my Gray well and it didnt seem like the same red tint. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Still waiting for my orderMy issue is with shipping of the product . It has been sitting at a facility since August 9th and all I get is it will be on the way at some future date. It is now Saturday, August 15th and it is still sitting somewhere!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie- We’re truly sorry that our shipping time did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Color was not good at all.I have ended up with three colors of hair. Your matching and mixing was horrible and not as promised. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Horrible matchSuppose to been med blonde it was a chocolate brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVickey- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Dry dry dryEven after using the shampoo and conditioner in the set my hair is too dry. My hair didn't start out that way. Very dissatisfied 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |