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Custom Color Set
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66,844 Verified Client Reviews |
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can't get the color rightI've been changing the color from a basic light golden brown, but it was too dark, then adding a bit more gold-then adding in some red, but I can't seem to get the color right, and it turns brassy very quickly. Plus, I must be allergic to something in this formula as I end up having a crazy itchy scalp, and my hair is always standing on end from scratching. I also noted that it seems to dry my hair out terribly-maybe why my scalp itches so badly?-and the lady who cut my hair couple weeks ago commented that my hair was really dry when I usually have very soft hair with plenty of natural oils. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Timely but inconsistentI receive the product on time, but each time I use the product, I have a different color. Too dark as the first color shipment was just right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
This colour not match my hair I am don’t likeI am change this colour not Match my hair I am don’t like this colour thankyou 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDevinder - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you. |
No more, horribleI followed directions, would not recommend 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color washed out in 2 washesI colored my hair last week and was SO impressed with results. However, color has almost completely washed out in 2 washes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKels- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
awfulturned my hair a brassy green. supposed to be medium blonde. so bad. I would have done better with a box brand from the supermarket 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdrienne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hate it Horribke qualityI been doing my hair for a while now never had such a poor quality product my roots are red even though I ask something to killed the red pigmentation and my roots are red and my hair is bluish and supper dry and damage never have I ever had such a horrible product thT damage my hair so much 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Covid saves my hair.Due to covid I couldn’t get a home colour anywhere. I found esalon by chance and I love the colour and quality of this product. I wouldn’t go back to the previous brand I was using before! 0 of 0 people found this review helpful. Did you? |
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I asked for a little lighter colorThey did what I asked, turned out well. 0 of 0 people found this review helpful. Did you? |
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Incredible!I was thinking this was going to be a one time thing. Not anymore! Esalon is my hair caretaker! The disposition of the stylist to answer any questions or concerns, privately, and without feeling rushed, is a treat that was only available to stars. Now, I am a star, with my own and exclusive stylist. I think it’s fair to say, the stylist and I are free to take the time necessary to take care of my hair. No more interruptions or time constraints. It’s incredible! The fact that you can have a conversation with your stylist, without the rush is an experience worth giving the time to. Now, I’m home and have an exclusive professional treating my hair. It’s simple: I get the benefits of being an exclusive client, for a fraction of the cost! You own your time, and enjoy exclusive services tailored for me. 0 of 0 people found this review helpful. Did you? |