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Custom Color Set
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66,844 Verified Client Reviews |
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My Hair is Different Colors?!?I was completely satisfied with the first shipment of hair color I received. The second shipment was just a root touch-up, and I was satisfied with that as well. However, I noticed shortly after that my color was fading allover, so I decided to add a second bottle to my last shipment. I'm not sure if the two bottles were different colors or what happened, but I'm not satisfied. I followed the directions, did everything I was supposed to do, and the color is not even. It looks so bad that I'm considering buying hair dye off the shelf just to fix this disaster on my head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
DisappointedI was so excited to receive my kit and the kit itself is AWESOME. filled with everything you could possibly need. Very pleased with the presentation. However, when it comes to the color.. not very thrilled. It's pretty for what it is but not as bright as i was hoping for. The color smelt so strong I felt like passing out. It was so hot to the touch and felt like pure ammonia. My hair is in worse condition after as well, very drying. Expected more. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsWhitney- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Custom color setOder too strong. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAna- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
It didn’t cover up my gray hairIt made my hair on top orange instead of dark brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
To darkI wanted a more red in my colour,although the product is fine. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn I. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Professional color @ 1/3 the priceThe stylists are amazing adjusting the formula to just what I need and want. When the first batch wasnt what I wanted they worked with me to adjust it until it is spot on ! I can do it at home whenever is good for me. It is much less expensive for a quality product. Everything you need & more is included. Even the sticker that holds the instructions to your mirror for a touch free advantage. The instructions are clear. 8 of 9 people found this review helpful. Did you? |
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Very SatisfiedI was leary of purchasing hair color by means of the internet and not sure if you could mix hair color from a picture. My first order stayed in my bathroom counter over a month because of my uncertainty. I have received my 3rd order and am very satisfied. Covers all my gray hair. My sister likes the color as well. Sooo convenient, thank you. 1 of 1 people found this review helpful. Did you? |
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Less damaging to hair.I was happy with the way my hair felt after coloring. Not dry and unmanageable, but soft and silky. 1 of 1 people found this review helpful. Did you? |
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Great productMy formula was given to me by my former stylist during the pandemic. I am happy to say Esalon sent exactly what I need. I don’t notice anything different, the color lasts and my hair does not look dull or dry. 1 of 1 people found this review helpful. Did you? |
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Amazing colorI really like what your company is doing to help us to be able to color our hair at home. 0 of 0 people found this review helpful. Did you? |