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Custom Color Set
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66,866 Verified Client Reviews |
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Best color ever!After coloring my hair at home for years , I have finally found the perfect product. Great gray coverage !!! 0 of 0 people found this review helpful. Did you? |
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Great product!!!!The color was pretty and the kit was cool and it provided everything you need! I will be purchasing more. With not being able to go to salon it’s like your own salon at home. 0 of 0 people found this review helpful. Did you? |
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Color is greatthe color is great and shiny . Covers my resilient grey . 0 of 0 people found this review helpful. Did you? |
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Color reviewMy new adjusted color is great! Thank you! I think I will be happy with this change for awhile. Lisa U. 0 of 0 people found this review helpful. Did you? |
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Easy to use and gorgeous huesI’m in love with my hair colour! 0 of 0 people found this review helpful. Did you? |
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New colorThe darker color is great! Covered my gray evenly and all over! I love it! Thank you so much! 0 of 0 people found this review helpful. Did you? |
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great productFast easy good color lasted alot longer than store bought hair dyes 0 of 0 people found this review helpful. Did you? |
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Excellent colorMy hair stylist was sooooo surprised when I went in for a cut. She said the color is very close to the color she uses for me. She told me to continue to use e Salon & just come in for a cut!!! Yea!!!!!! 0 of 0 people found this review helpful. Did you? |
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Two Shades Darker...........Now what do I do?I have been touching up my own roots in between professional hair coloring for 10 years. According to my colorist, I have become great at it. With salons in my area of California closed since March 12th, I felt I needed to do more than touch up my color. I filled out everything on eSalon and even sent them pictures taken in great light that perfectly captured my color. I am a professional who is blessed enough to still have a job and am on video calls all day with a professional camera and lighting that are often my close up. My hair came out 2 shades darker! This is really a problem for me as I have gray roots on the crown of my head as well as below my temples. Now they will show in a few days given the dramatic contrast. And. I have no alternative but to maintain this terribly too dark color until professional salons open again. It is really upsetting to me and I have no idea how such a dramatic mistake could be made. I don't know the point of sending in a picture if they are going to mix something so dramatically different. When I filled out the feedback form, they did reply immediately with an offer for free color and suggestions to use either a clarifying shampoo or a color stripper which shows they are completely insensitive to the situation. Many of us live in areas where we cannot get either color or a cut. How can you suggest people use damaging processes to correct your huge mistake when who knows when they will be able to get their roots cut off? I am very surprised others have had such good results and mine are so bad. Perhaps a new employee? Whatever it was, I am now faced with endless touch ups every two weeks at minimum to maintain this way too dark hair for my skin color until professional salons open to help me solve the problem. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTin- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Brassy is bad :(I wrote to my colorist, “beware I tend to get very brassy.” I am naturally a dishwater blonde, but I typically got heavy ashy blonde highlights every 6 weeks. I was very excited to try this home color service. I’ve never colored my hair from home before. I was looking forward to saving time, money AND being able to color from home during the pandemic..... The marketing of the product is fantastic and it was easy to use. Once I finished and dried my hair the color looked terrible, it is more of an dark brassy orange. When I saw a friend she asked if I’ve been washing my hair in iron water. The shampoo and conditioner they send smells great, giving it one more try before I cancel my subscription, hoping for a better result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |