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Will definitely repurchaseI loved my e salon colour the first few days But it faded after that which was disappointing. I have asked for a slightly darker shade next time. If that solves the fading problem I will definitely continue with e salon and stop going to my hairdresser for expensive colour Also good coverage for my grays 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too lightLove the product but need to go darker blonde 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarianna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Fade to red tints don’t likeNice brown then fade to ugly red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBradley - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Please beware, it’s damaged my long hair.My hair has currently lost 4-6 inches in length as ends are simply breaking off and is thinning with every wash. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Kelly! Thank you for contacting us. I am so sorry to hear about your personal experience with our colour. - We've emailed you to help you further. Please check your emails. |
STUBBORN GRAYSI followed direction perfectly and there are several stubborn grays that refuse to absorb color. Maybe, I should change up my color? Please, HELP 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCassandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not even close to the colour I wantedI had light brown hair and wanted to dye it ginger, bought this because it seemed like a nice concept but it’s just turned my hair dark brown with a hint of red. I even sent in photos of what my hair looked like and the colour I wanted so I’m not sure where it went wrong. Luckily I went for the demi-permanent option so I would recommend that to start off if purchasing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Roxy! Thank you for contacting us. I am sorry to hear that the colour wasn't as expected. We'll be happy to review your colour and formula to offer you a solution. Please check your emails. |
Not what I expectedThe color wasn’t blonde enough. Turned out darker then the picture on the site said it would be. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarrie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
The smell was...horrible.I couldn’t get past it to do it. I am super sensitive to fragrance anyway and I wish eSalon would come up with a different type of product. I know it won’t last as long, but there are many others like me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRennae - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. |
ColorI needed xtra grey coverage, without telling me they sent a darker color. Disappointed when I lost all my highlights with the new color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color bottle brokenI just ipened my box and the color bottle spilled allover the box. Leaving not enough colorant. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Charity - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |