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Custom Color Set
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66,880 Verified Client Reviews |
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Good!The only draw back is that it wash away in 3-4 weeks 0 of 0 people found this review helpful. Did you? |
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Better recipe but still a bit of work neededThis new formula was better than my previous one but it did not cover some of the grays on my sides. It did a great job covering my grays on top though. Not sure if the formula needs a marginal adjustment? Thank you! 0 of 0 people found this review helpful. Did you? |
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Show stopper!Experience great color again! Really impressed by how great the color team painted the perfect shade of red! Dreams do come true at an affordable price! The downside-- harsh fumes! Not sure if it's me or the formula but since their redesign, I've noticed a change in smell during application that made my eyes burn a little. Hope they can adjust the ingredients. Meanwhile make sure to apply in a well-ventilated room! 0 of 0 people found this review helpful. Did you? |
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New colorI love using this company, and I just changed my hair color to more red, I like the new change but I wish there was more red to it and lighter. 0 of 0 people found this review helpful. Did you? |
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Dull and off colorMy color turned out very dull looking. Sorry I used this. It’s semi permanent, I hope it washes out. I contacted support on Sunday, it’s Tuesday and I haven’t heard back. Two stars, the packaging was nice. Easy instructions. Update: Still no help fixing my color. I tried email and online chat, someone was supposed to get back with me, but they haven’t. No one should have to live with bad color. I am very disappointed with this service. 0 of 0 people found this review helpful. Did you? |
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My oder never camethe customer service link is failing. No way to resolve. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon- We’re truly sorry for any inconvenience our website has caused. We have reached out to you via email to see what we can do about remedying this situation. Thank you for choosing eSalon. |
2nd shipment not as great.I wasn't that crazy about the color this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Can’t get the colour right!!!I asked the colourist to adjust my colour to make my grey dye better as was being turned a sort of beige and fading really quickly. They sent me a message telling me that they had made the change and that my colour would be darker. I immediately replied exclaiming that I did not want darker hair (I have spent over £400 trying to get my black box dye bleached and lightened to a more manageable colour now I have a lot more grey) and got a reply saying they had made the changes and the colour would be deeper. Well, you guessed it. I am back to pretty much black hair. Really disappointed again. Thought we were on the up after my initial teething difficulties. It just doesn’t seem to cover my grey well at all. I will be cancelling my future orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HAIR LOSS IN CLUMPSThis is happening to women of all ages, with or without grey coverage. You say do an allergy test, well there wasn't any redness, no itching, no swelling, nor bumps. How are you supposed to test hair loss if that initial patch did not immediately fall out? The comments state by the second and third order they realized it was your product! CLUMPS OF HAIR WE ALL SAY! This is horrific what you are continuing to do to people! Stop selling this base formula that your representative just told me is in every product. This is life changing and you are promoting it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
it faded somei enjoyed the color within 2 washes it has faded some 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |