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Custom Color Set
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66,880 Verified Client Reviews |
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Love itEven if I'm super clumsy and doing my own color is not my favorite, this process is super easy and doable. 0 of 0 people found this review helpful. Did you? |
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seems goodI still think the light color in back at the crown is quite light but okay for now. The tint rinse really added to the color. 0 of 0 people found this review helpful. Did you? |
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Liked the color...Liked the color. Hair is soft and shiny. Although, I'm bummed because the color still fades after a week. This is my 3rd customized color and have the same issue every order. I've followed instructions, so not sure if I should continue with subscription. 0 of 0 people found this review helpful. Did you? |
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Way too dark...again!The first order I received was great. It turned out beautifully! Since then, I have had two orders in which both have been too dark. The last one was dark and when I explained this to my colorist she claimed it was the same mix, so she said she would alter it a bit to make it lighter this time. Well, this time it is so freaking dark that I am do mad! I think I am going to cancel and find another company to get my haircolor from. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKasi - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Haven’t tried. Need new color formulaMy colorist back home gave me his formula for my hair. Can I send to you. If not I need to cancel my orders. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
totaly different than first timeI am very unhappy with color this time. First time was excellent . I was very very happy and was looking forward to get next one. the second time i am very disappointing. Color is different. Instead of black my hair and my scalp ugly brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlla - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
need colorist to respond pleaseI have made a request for some changes and have not heard back from the colorist yet. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Gray hairsDidn’t covered gray hairs very well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrinh- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not working with rootsSince last week my roots have started to show I dyed it less than 2 weeks ago, I love how it leaves the rest of my hair but it’s pointless is my roots don’t hold the color, very disappointing 😞 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsXochitl- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color is greatMy hair color was very light from the summer sun. I was worried about adding color to it but the color blended great and I love the color 0 of 0 people found this review helpful. Did you? |