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Custom Color Set
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66,880 Verified Client Reviews |
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Takes forever to shipI'm still waiting for this product it's been a long time . . . And I'm getting a lot of grey hair lol 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara - We’re truly sorry that our color's delivery time has not met your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too RedI am wanting a blond color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Mixed UpI find that the color doesn't take on my hair. There are patches of lighter tones on my head In patches 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not quite butEasy instructions to follow. The outcome after using the color was that the roots didn't blend well with the bottom. Bottom color is too light and red for what I was hoping for. But the Greys were covered which was a priority. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not CoveredMost of my grays did not get colored. I followed the directions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn't work for my hairEven though I followed the instructions perfectly, my hair ended up being the exact same colour it was before. My hair also has a frizzy and dry texture now. I'm willing to try the product again, but I was highly disapointed with the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanette - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My instructions were not followed.My initial color was too brown, I canceled my account and was told I'd receive a free shipment if I wanted to try and explain to my "colorist" what it was I was looking for in contrast to what I received. I'm a redhead with just a touch of brown for a slight auburny copper look. I wanted the rich coppery light auburn. The first shipment was equal parts brown and mahogany with a touch of red. NOPE! I took you up on your free offer and requested a touch of brown, no mahogany, and more coppery red. This time it was mostly brown. Period. I'm done. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEve - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Try it, don’t hesitate - you will be pleasantly surprised!I’ve gone to the salon for years and have had quite a few hit n miss experiences with my colour results. This kit however, gives surprisingly professional results. It’s easy to use, the instructions are foolproof, e-salon have thought of everything and made it all very simple to follow with minimum mess and everything you need is in the box so you’re not fumbling around for that extra pair of gloves for example at the last minute. I was tempted to return to the salon for my colour but this service gives a better result so I might just stick with this! 0 of 0 people found this review helpful. Did you? |
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Excellent team, easy to deal withI have been coloring at home due to Covid. I have been impressed with how much easier it is with esalon as opposed to “drug store” brands. Their team has adjusted my color as I preferred. Would recommend! 0 of 0 people found this review helpful. Did you? |
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Good job!They did a goof job adjusting color to get it right for me. 0 of 0 people found this review helpful. Did you? |