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Custom Color Set
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66,934 Verified Client Reviews |
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Great colour & great serviceI was frantically looking for a good dye after a semi-failed bleach and tone job. And nothing in store was close to my natural hair colour. So I was looking (initially for Madison Reed but found eSalon by a happy mistake) for one of those personalized salon hair dye online pages. Anyways, it was super easy to set your needs and pick your colour - first time around I had gotten medium ash brown and it seemed superclose to my natural colour. But remember the bleach underneath? Yeah after a wash or two that turned it brassy and lighter than intended - which is totally my fault. So I went to my account and added some pictures of current colour and like the colour I wanted to have and Heather immediately got to work. I just feel like people here care. They don't just let you walk around with a colour you're not 100% in love with. And tbh compared to all the stuff you have to buy at Sally's, this is such a great deal. I'm looking forward to my next delivery to fix the brassy caramel tone on my head and let my natural hair grow out. 0 of 0 people found this review helpful. Did you? |
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Color was much darker/customer service terribleI bought my first color in July and it came ridiculously dark. Darker than my original color (it was supposed to be a bit lighter and redder). Customer service was slightly helpful at first, though the emails were full of misspelled words which raised alarm bells. I was told to keep washing my hair until it's out then we can re-color. That was in June. It's November. It's faded some but nowhere near out. I've been using Dawn at times and always a clarifying shampoo at least twice a week. I've emailed customer service because I'm ready to just dye something over it, and I would like advice on colors. Ten days an no reply, despite a follow up. Do not recommend this company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too brassyMy hair has a red/orange halo Not really a good look 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiahann- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Didn’t cover greyLeft it on for 45 mins and the greys didn’t cover. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPearl- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Product is expensiveThe color, first off, is great. Very solid quality and considerable to salons. But when i first asked for a second bottle the initial time I used the product I barely had enough to finish my hair. When I requested 2 bottle the second time the price was 34 dollars for both. Compared to my salon it’s just not that much of a savings. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiranda- We’re truly sorry that our color did not meet your expectations for the price. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Grey coverageSadly not the best grey coverage. Could be my application process but I was disappointed that after removing the color I see grey around the front hairline area. Bummer! I will however, order and try again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
GreatGreat color, great product, great value! 0 of 0 people found this review helpful. Did you? |
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Best color EVER!!The custom color was not only perfect, but even better than what I expected. It brought out some of the natural highlights of my hair so the color looks authentic and not dyed. I LOVE eSalon!!!! I use the tint rinses to keep my color vibrant. 0 of 0 people found this review helpful. Did you? |
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Perfect match to my hairI had asked for a lighter color because the first dye turned out darker than I wanted. I waited almost half a year to dye my roots, and my first color had lightened by then. This new color was only applied to the roots, and it blends in perfectly with my lighter hair, and I love how it looks ! 0 of 0 people found this review helpful. Did you? |
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perfect at home color!I was surprised how well the color turned out. And it was easy with well written instructions. I didn't love the first color I chose however my colorist worked to change it, and now it is perfect! 0 of 0 people found this review helpful. Did you? |