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Custom Color Set
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66,903 Verified Client Reviews |
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loved itI was happy to receive my box with my color including the bottle, gloves, brush, cleaner and Vaseline. It was so cool to follow these instructions and get the results I did. 0 of 0 people found this review helpful. Did you? |
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Love!Will never pay for salon color again! 0 of 0 people found this review helpful. Did you? |
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Not even colorMy roots are still lighter the the rest of my hair it still looks like black stripes and I ordered medium brown how can we fix this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
The color is wrongThe color is not at all what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email, once your next order is placed, and will be happy to assist in this process. |
Very disappointedThe formulation has been changed and while the color is nice, it only lasts 2-3 weeks. And yes, I've tried to leave it on longer. I used to get at least 4 weeks out of a color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Color was so far off from what was expectedExpected a warm blonde/brown copper and got bright red brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
surprisingly dissapointedafter i ordered my last kit i decided to stop dying my hair.. i let my roots grow out like crazy, maybe 5 inches of brown and grey. Last week i decided to finally dye it, at first it seemed good. it covered my greys quite well. but some how didnt cover my brown? it seems my roots are still kinda brown AND today i noticed silver hairs around my hairline. i like your product, i like the attention to detail and personalization. But i think its just not black or strong enough. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHope- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Amazing!The color is beautiful and my hair is in better condition. 0 of 0 people found this review helpful. Did you? |
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Great productAlways love my color 0 of 0 people found this review helpful. Did you? |
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Exactly What I wantedThis stuff is great doesnt wash out super fast and looks fantastic~ 0 of 0 people found this review helpful. Did you? |