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Orange roots, and left over dyeGot Orange roots.. ..and left over dye for last step, got HOT (is that normal?) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLucia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Je ne vous ai rien demandéJe vous pris d’annuler la commande que je n’ai pas demandé er remettre l’argent dans mon compte le plus tôt possible! Je ne vous ai rien demandé! J’ai essayé une fois et je n’etais pas satisfaite!!! Merci de prendre action tout de suite! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNada L. - Merci de nous avoir contactés. Nous sommes désolés pour la confusion avec notre Abonnement Couleur. Après vérification de votre compte, nous constatons que vous avez déjà contacté nos équipes afin de remédier à la situation. N'hésitez pas à revenir vers nous si besoin ! |
Fades fast , inconsistent colorColored 1 week ago color.has rapidly faded and and blochy due to two bottle methods. Big no canceling and moving to Madison Reed. Sister did color co by Loreal was nice and has stayed we color 3 days apart. Very nice coloring. Mom used Madison Reed color is beautiful. ( Soap and conditioner stank. ) I like the box and the packaging with my name and everything. Cute I wanted it to work. Just didn't. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAva - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough hair color to do all my hair?This was definitely not enough to dye all my hair? I'm very disappointed and may cancel my account. I have alot of hair and I was only given one bottle to dye my whole head, it's just disappointing because I've had great success with this company in the past. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor coverage, hair feels roughI've found that while using the e-salon dye, my hair doesn't feel soft and beautiful like it normally does. The dye makes it feel rough and straw-like. I've also found that the colour doesn't always cover my regrowth, even when I know that all of my regrowth is covered. It is often patchy and has a very different shade than the main hair colour (which was an issue when I was first sent the colour, but now the main lengths have faded). I'll be going back to box colour, thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatherine N. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Perfekte Farbmischung und optimale GrauabdeckungIch bin sehr zufrieden mit der neuen verbesserten Farbmischung, die auch eine optimale Grauabdeckung gebracht hat. Die Farbe ist sehr natürlich und glänzt. Ich sehe mit dieser Haarfarbe jünger und frischer aus. Danke an das Team 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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So easy to get a fab resultEveryone comments on my lovely shinny hair! It stays great right until the next colour. My hairdresser even comments on how good my colour is 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Easy and Looks Great!It’s super easy and looks great! I couldn’t happier. Just follow the instructions and you can’t miss. The color was spot on for single color application. Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDianna - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
Loved the colourIt was so easy to use and worth every penny 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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SO much better than box hair color!I was really impressed with the organization of the kit, with the amount of tools and little product packets, and with how specific the instructions were. Box hair color that you get at the grocery store basically has instructions that are about as descriptive as "put color on hair". The online videos were extremely helpful in making sure that I got every single bit of my roots covered. The color turned out very pretty and consistent, but a tiny bit warmer than I was looking for. The color has a lot of dimension to it and is very glossy. My eyes and lungs weren't burning while it was on my head, like most permanent color, and my hair feels very healthy and soft. I have been looking for a "middle ground" between a $10 box of color that damages my hair and looks one-dimensional or spending $80 at a salon every three weeks (my hair grows crazy fast). I think this is it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaryn - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |