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Custom Color Set
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66,880 Verified Client Reviews |
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Didn't cover greysNice colour and followed instructions exactly but hasn't covered my greys popping through 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClare R. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Product delayed to be shippedI cannot comment on the product because I did not receive it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIna- We're truly sorry to hear that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
I am terribly disappointedI said that pulled red. I wanted my hair as my picture light blonde. Somehow you folks thought dark blonde. When I colored it came out red. So I called and told the lady that info that they had done golden with a little bit of ash and that would be sufficient. She said not to worry they would use a neutralizer and that would take care of it. I got the color and used it today it showed a a lot of medium blonde and small amount of neutralizer. I am now darker red and very upset. I have posted picture from today here and feel there is no reason to continue with your product. The young lady had said my hair was medium blonde. I don't think my hair it, it is light blonde. It may not be platinum or toe head but it is definitely light blonde because around the front of my face has been toe head since I was a baby and now is turn gray. Please cancel my account. You didn't even get close. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not for grey hairI ordered for my grey hair coverage, I follow all the instructions but it’s not worth it after two washes I saw my grey hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSreeya- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Very nice colourI ordered a dark brown hair to colour and it came with roots and ends products to correct my brassy hair and black roots. So it make an even colour throughout roots to ends I'm happy with the colour, the colourist was also quite good to listen, recommend and adjust the colour for me. I notice that the hair dye smell remains in my hair for a couple of washes (Is this normal?) but the hair dye itself washes out completely.The colour lasts quite good even on grey hair. The formula is nice it is not runny so it sticks to the hair and doesn't drop everywhere. 0 of 0 people found this review helpful. Did you? |
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Custom Colour SetLoved the new colour! 0 of 0 people found this review helpful. Did you? |
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Hair DyeYour products are the best and my sister got me hook up with you guys never went back to store dye hair again. You have your own styler who helps who what ever need you have esp us woman who have hard gray hair to dye and don't last long well Esalon has the products and dye for your hair so its last long time you don't need to keep running back buying store bought dye again. Easy to dye your own hair simple directions I just love Esalon would be nice they send some free samples of products to try. I love the charts you match you length of hair your natural color if its thick thin towards your liking or what the color will come out too Yes mine came out the color I choose and if you want some ash added or brass added they will meet your needs if its not what you want they will fix it right for you. I told them my issue and made my color up tried it love so much Thank You Esalon 1 of 2 people found this review helpful. Did you? |
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Great Job!After a few adjustments, the colorists really got the tint I wanted! I love it and won't be changing it anytime soon... Thank you for working with me! 0 of 0 people found this review helpful. Did you? |
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Great color!Amazing color! Matched it perfectly unfortunately because I have so much hair I did not get enough dye. 0 of 0 people found this review helpful. Did you? |
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Perfect colorI love the kit, it has all the necessary goodies and extras to make it easier to do your own hair (like the color remover for your face). And my hair always looks shiny and healthy and I love the color. 0 of 0 people found this review helpful. Did you? |