66,880 Verified Client Reviews |
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To dark and flatI was given a color called soft black. I did not like it. Its flat and faded. It was neither cool nor warm. I did not like how the stylist spoke to me while I was trying to explain what I wanted. She was short with me and couldn't see past a straight black color instead a a deep rich dark chocolate. Normal It wouldn't be a big deal but without a haircut, color is all I got. I would like to look at swatches before I try again. Also I was in the hospital sick.. that is why I did not share my concerns earlier! I will try one more time and this time pick from what I can see . not just from some young lady being short with me. She didn't even ask if I was going for warm or cool?! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too redRequested no red tint and wanted cooler tones. Very reddish though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
horrible colorIt turned my hair greenish brown. One of my worst coloring experiences ever. I tried contacting the colorist but never received a response. I tried to adjust the color online and was unable to do so. 0 of 0 people found this review helpful. Did you? |
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Super color!Strong color and easy to apply. Kit comes with everything. I loved my results too! 0 of 0 people found this review helpful. Did you? |
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Very happyDue to bleaching my hair a couple of years ago, the hair I had before last night had medium-dark brown roots, auburn mid lengths with nearly strawberry blonde ends. Now, after my custom color kit, I have a gorgeous and super shiny all over dark cinnamon color. It's exactly the color I wanted, and there's no dye stains on my skin. Not even my scalp. Plus my hair feels lovely and soft still. I'm super happy with this. 0 of 0 people found this review helpful. Did you? |
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ConvenientI absolutely love it and love being able to change my color when I want to and of course its delivered in the mail every month. 0 of 0 people found this review helpful. Did you? |
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Better than the salonThe color. Coverage with this product is amazing. My regular hairdresser does not even get close, I have very strong 100% gray and when I use this product you can’t even tell. 0 of 0 people found this review helpful. Did you? |
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Love itI really like this product. The color they created for me is great and it makes my hair look shiny and healthy. 0 of 0 people found this review helpful. Did you? |
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I loved it!!I ordered a dark red mixture and it turned out better than i expected! Will definitely use them again! 0 of 0 people found this review helpful. Did you? |
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Love my new color!Love the way my color turned out. The instructions were easy to follow and the team really nailed the color I requested. 0 of 0 people found this review helpful. Did you? |