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Custom Color Set
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66,866 Verified Client Reviews |
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Much Better!This coloring which included 2 bottles of dye was much better. It got rid of the red brassy color that the previous coloring had created. Besides my roots which are grey, my hair is very black and I’d like to keep it black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Great coverageGreat coverage. I do however wish I could do all my hair as it is very long 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCyndy - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair! |
I liked this result betterMy first use was not what I expected, but my second use seemed to look much better 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We look forward to the next opportunity to delight you! |
Not what I expectedI am very disappointed in my color. I ordered a dark "blonde" and what I got was an Auburn brown. When I colored my hair I wanted to cry from the results. There is nothing blonde about my results. I am really not happy with my first experience. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsErin-We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still grayUpdate: I am now leaving it on for much longer and it is working better. It still doesn't cover as great as I would like, but it doesn't wash out as fast as store brands. Previous:After coloring, some of my roots are still gray. The color was left on for at least 35 min. 0 of 0 people found this review helpful. Did you? |
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Dangerous!Do not use this if you have even mild sensitivities to ammonia. I've used many ammonia color products but this about knocked me out from the smell. About 6 hours after I colored my hair (and washed it out) my scalp was ON FIRE! I'm lucky I still have hair. The two-bottle system DID NOT work for me. I now have two tones of hair. Top and bottom. Nice. Cancelling my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
My roots were copperI followed the instruction I was not happy with the color and the roots were way to light 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Photo is deceivingWith all the questions answered correctly, the exact color didn’t reflect on my hair unfortunately. I could’ve got the same results with box dye and saved some money. The final result was nice and was a very slight change, but I was expecting better and lighter results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTGG6- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I don’t recommendThis was way too complicated a process that took more than double the time of my regular hair color routine, and my roots and ends came out different colors! The kit should include at least two more sets of gloves for how often you have to stop, set a timer, and then keep going. Very disappointed. Going back to my tried and true brand. The only reason I am not giving just one star is the color on my ends is nice and my hair is soft. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Permanent color fades so fastI’m so unhappy. Within a few washes the color almost completely faded back to my original color - I was told the color was permanent. Not great quality even though the experience and idea is fun. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlyssa- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |