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Custom Color Set
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66,880 Verified Client Reviews |
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Grey coverageThe color did not cover the grey the way I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn't do a thing to my hair.I did everything according to the directions and it gave me no change at all it's like I wasted my time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Order never deliveredI can’t comment on my color because it hasn’t arrived. It shipped on Dec 30 and is still in the US. Tracking shows it hasn’t moved in ten days. Once it arrives in Canada, Customs will add another ten days before it’s released. I understand shipping is delayed near the holidays, but this could take a month. My roots are already overdue. This order was free because my first order turned my hair brassy red. That’s nice, but doesn’t help me if I don’t have it. If this is the typical delivery time, I can’t plan on when to order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- Thank you for reaching out to us here at eSalon! We are so sorry to hear that your reformulated color has yet to arrive. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Can't tell a differenceI was pretty excited to get more of a violet tone to my hair, so I was extremely eager to try out the custom color for the violet tone (dark brown (intense pearl)). After following the process meticulously, I didn't notice a difference in color or tone whatsoever. I'm a little bummed. It looks exactly as my natural color that I started out with. I would have thought if nothing else it would have dyed my hair a little darker, but to no avail. I'm sure this is a great kit for other people, but it just didn't work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Please stop my subscription. PleaseI being trying to stop the subscription so many times. Look like nobody is following my request. Please don’t sen it any more. Please stop 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMatiana- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great colorI love my custom color set and have been using it for several years now. I have naturally dark auburn hair, but have started getting a little white hair here and there. The colorist worked with me to help me get the best match to my natural auburn and now a root touch up every few months keep my hair looking great. Even better my hair stylist is impress with the color and thinks it look 100% natural. 34 of 41 people found this review helpful. Did you? |
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I love itSo easy to do. I love my Custom colour 0 of 0 people found this review helpful. Did you? |
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Custom ColourThis colour is beautiful! 0 of 0 people found this review helpful. Did you? |
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Very nice color. Would love a few more lighter highlights.Feels great on my hair. Not dry or stiff. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Brenda, We're thrilled to hear that you're enjoying your custom blonde color. We look forward to our next opportunity to delight you! |
Love the colorThe E Salon color is wonderful, I am a novice at coloring my own hair and it comes out perfectly every time! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Peggy, We're thrilled to hear that you're enjoying you custom color. We look forward to our next opportunity to delight you! |