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Custom Color Set
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66,793 Verified Client Reviews |
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Dark Blonde- First OrderMy order shipped quickly and was easy to apply. I received the color that I ordered; however, the result was too dark. I ordered the dark blonde, but my results look more like the dark blonde ash. My hair no longer matches my complexion, and I like to look as natural as possible. I realize there exists an element of trial and error to coloring your own hair. However, before ordering, I did upload a photo with notes, hoping to get some guidance. If I were to reorder a different shade, I would want to consult with someone first. Though, I'm not sure how safe it would be to recolor the entirety of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Doesn’t cover greysI have tried this 2ce in a row now and it doesn’t cover my greys ... very very disappointed . the color was great.. and I only have a few greys to cover... and it didn’t . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
after three days it all fell apartI had died my hair three days ago and I had just gone to a party so I had to take a shower and I take a shower using color protecting shampoo and right before I am about to get in bed I take out my towel revealing a lot of red dye had come off. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloriana- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Horrible change in the productHi—please cancel my subscription. You changed the product and split it into separate steps for roots and ends, which (1) turned a chore I hate into a chore I loathe, (2) now generates double the wasteful plastic bottles, and (3) ruined a great product and made it one that doesn’t work at all...if possible, I think I had more grays after the process. Cancel me, please. So disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eyes out for an email from us shortly. |
Quality ProductI am completely satisfied with this high quality salon product! I get complements on my color, little do they know I do it myself! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your custom hair color! We look forward to the next opportunity to delight you! |
AmazingLove the color! Suits my skin tone and my hair feels amazing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
AwesomeI absolutely love the individual color system. Easy to use ( with some help from a friend ) and looks amazing. Thank you so much 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth Ann - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Positive reviews from my hair stylistI started using the color set due to the pandemic. Did not want to go to a salon for safety reasons. When I found a safer salon for a much needed haircut, the stylist was very complimentary about my color. And more importantly, I have been happy with it. The application bottle could be easier to squeeze, but otherwise I have no complaints. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Love itAbsolutely love it great colour and hair feels so healthy will definitely be recommending it to everyone I know!!! 0 of 0 people found this review helpful. Did you? |
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Brilliant colourAs a natural Red head I find it very difficult to find colour for my hair. This product is amazing. I am so happy with the outcome. Thank you ESalon. 0 of 0 people found this review helpful. Did you? |