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Custom Color Set
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66,793 Verified Client Reviews |
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Ehhhh noI asked for a copper red color because I wanted to go back to my natural hair color. Nope first box it was half an amazing red half ash greenish blonde. Box to correct it all it’s brown. Spots of reddish hair but brown. Copper is what I asked for!! Seriously though I kept saying I wanted red hair but nope it’s brown. Really not sure if I’m going to keep this company because I’m not going to get what I from it when I can go to the store or even amazon and get closer to what I want than this. And considering when I was talking to someone through email they told me that hair dye doesn’t lift color I’m not sure I want to stick with them not knowing that is literally what hair dye does. But once again my roots are a darker mahogany color and the rest is brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandi- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
good overall but not so good on grey around face.I really liked the color but it didn't color my grey around my face. I treated the grey longer than instructed but that still didn't work. I also like that the instructions were easy to follow and the thoughtfulness of putting the box together. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeorgia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did not like the color at allSo I opted for a chocolate color and my hair is so much more lighter. It was not a deep brown color at all my roots look different from my whole color did not like it at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Gray CoverageThe color was better but still not covering all my gray, specifically in the back and sides, top is fine. I paid extra attention to these areas as the last batch did not cover my grays either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Poor gray coverageVery poor gray coverage and ends do NOT match roots at all. Not impressed at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
My 5th time usingFor over 20 years I have gone to salons for color and highlights. I never did color my own hair. Since COVID I fear salons. I decided to try it after hearing a few co-workers recommendations. I was scared to death; I tried it and LOVE the product and ease of use. It comes w terrific instructions. I had heard the commercials, but never needed the product before the COVID19 quarantine. I get many compliments—even from cosmetology / hairdressing teachers 😊 8 of 9 people found this review helpful. Did you? |
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I just fired my Seattle colorist. Sadly.I am so impressed w this color. I was going to touch up the roots, per the coloring instructions, but decided to go full head w the custom color. I am so glad I did. Love it. Update, 1/17/21: It's been nearly a year of using eSalon color, and I am still so happy. I had a recent color change, and it was perfect. I love love love this product! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Great first time experience!This was my first time coloring my hair and first time using Esalon. It turned out great! I love the result! The color was exactly what I wanted to achieve. Just a deeper richer tone of my existing color and covering the greys. I went over the instructions that were sent along and the videos on Esalon site. I managed to color my own hair. Wow! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsYulia - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
New colourLove this colour!! 0 of 0 people found this review helpful. Did you? |
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excellentReliable, easy and perfect! Much better than a local store or a fancy salon. I am amazed! Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |