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Not good to darkDo not want any more products I already sent in a complaint to dark and you could spare a little more conditioner. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosemary- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Half of my hair fell outWhile doing my final rinse with the leftover color for shine in the shower, my hair just started coming out in clumps! I lost about half of the density of my hair and it continues to fall out all day every. I don’t know what to do other than discontinue use as it is directly related to this product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CouleurCouleur qui ne correspondait pas à ce que j'avais demandé photo à l'appuie 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSabine - Merci d'avoir partagé votre avis avec nous. Nous sommes vraiment désolés d’apprendre que notre coloration n'a pas fourni le résultat auquel vous vous attendiez. Notre équipe vous contactera dans un instant, par email, nous serons heureux d’ajuster personnellement votre formulation ! |
Buyer BewareCheck details carefully they send you out colors every month and debit your account for more than original price!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine G. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not happy it was not purple.The color that I oder was supposed to be like a purple but it didn’t come out it came out a dark brown. I also purchased a purple to stay longer but I didn’t use it . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaloma - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Love the colourGreat product, easy to apply, live the colour and shine. My hair looks and feels fabulous 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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JUST RIGHTJust right. The customer service agent was very nice. The colorist I talked to was super. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
Profi - ProdukteDiese Produkte übertreffen alle Erwartungen. Das Haarergebnis ist fantastisch. Ein absolutes Nachkaufprodukt!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Lots of highlightsI really like this color and the eSalon product in general. The color is very rich and results in some lovely highlight color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKat - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Meine FarbeSuper Farbe, bin sehr zufrieden. Vor allem deckt sehr gut meine grauen Haare und hält länger, als die vom Drogeriemarkt. Immer wieder gerne. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |