66,772 Verificado Comentarios de clientes |
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colis pas reçuC'est galère pour recevoir les colis et sans devoir payer 35€ supplémentaire 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - Nous nous excusons pour tout inconvénient que cette situation a occasionné ; nous sommes désolés d'apprendre que vous avez dû payer les frais de douane. Nous vous contacterons par email, afin de vous assister davantage. Nous vous remercions de votre confiance ! |
It’s a little farkIt’s just a little too dark. Who do I notify I have a new address: 27 so regent st. Wilkes-Barre PA 18706. Same phone number 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color?Still trying to get the color right. I leave it on new growth for 40 minutes and my hair still doesn’t hold the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargaret - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not enough gray coverageThe color was nice but it did not give enough gray coverage around the crown of my face. I really concentrated on coloring that area heavily but it didn't work. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRegis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not covering grey rootsIt’s doesn’t covering my grey roots at all, very disappointed, not happy with all my orders, it doesn’t work for me at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRossana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Is not covering graysThis is my 2nd order. The 1st order did not cover my grays, I contacted the colorist to adjust. Unfortunately, the 2nd order was no better than the 1st 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Great hair color.The custom color was better. Not dull looking and so dark as before 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
I do this better than my hairdresser!With apologies to all the hair dressers who left my greys grey, my face stained, and charged me through the nose. This is sooo easy to apply and the results are brilliant. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlexandra - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
I am really satisfied with the colourThe hair dye arrived beautifully packaged. It was very easy to use and there were no unpleasant smells My colour came out really lovely. There is no hint of brassiness or any other weird tones and my hair is in great condition. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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BeautifulI love my pretty color!!!! The kit is so amazing and the instructions are very easy to follow ❤️ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTheresa - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |