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Color Set
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66,866 Verificado Comentarios de clientes |
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Worst hair color I ever hadI ordered blue black, it was written blu black, but actually it is dark brown. I requested specifically that I don't want the color to bleed with every wash and this color bleeds woth every wash. Moreover, this made my hair so hard and rough. I hate the product and will not purchase again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPreetha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not like it used to beSo I’ve been a pretty loyal customers since 2018. The price has gone up. The quality has gone down, unfortunately like everything else today. i’m not even sure I will be ordering again because I can buy cheaper stuff over-the-counter at the grocery store that covers the grays cause this doesn’t. It used to be fewer great I don’t know what happened 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Stacey, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
I was disappointed!!!I just used my kit and for the first time, I’m very disappointed in the coverage. Your product did not cover my grey roots and the colour was very dull. It was not the initial copper that was vibrant or the coverage that I’ve had in the past. Regular box color covers my grey better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Lindsay, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hair colorI love it. At first it was going to be purple. You have to trust the process and it was a perfect color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Aucun changementJ ai pas eu la résultat que je veux 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLobna S. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration ne réponde pas à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. Veuillez vérifier vos emails pour plus d'information. |
Still working to find the perfect color... but I'm very happy with the results.I fired my hairdresser after much frustration that I asked for years to tone down the reddish gold tones in my highlighted light brown hair. I decided to try out eSalon. I included a picture with my initial color order. eSalon matched it exactly, even the unwanted reddish gold. So I requested an adjustment for the 2nd order. It has much less gold, but still there. I called to speak with an eSalon colorist, and she recommended that I try the next shade with no gold, only ash. She even provided the next color order as complimentary. eSalon has excellent customer service. Looking forward to try the next shade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Amazing colourAmazing colour, easy to use. Great step by step guide. The only downside for me and I am being PICKY is the colours are just not quite bright enough for me but still love it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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DamagedI received this product, and it was damaged. I've been trying to troubleshoot the issue with customer service but have not received a response. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra - We truly apologize that the product you received was damaged. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Beautiful ColorMy color choice was Medium Ash Brown and it is such a beautiful color that has richness and shine! 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Sehr zufriedenIch bin mit der auf mich zugeschnittenen Farbe sehr zufrieden. Der Goldanteil wirkt fast so, als hätte ich Strähnchen in den Haaren. Ich bekomme auch positive Rückmeldungen zu meiner Haarfarbe. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |