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Too dark, and hair is dullMy color was supposed to be a dark brown, but came out black. The copper corrective color was supposed to be lighter, and my hair was JET black when it was done. My hair always finished she’s kind of dull and frizzy. I’m not at ALL happy with this experience!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaula - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Doesn't work on greyI just colored my hair and used all the dye, especially where there's a concentration of grey. The grey is still there. I won't buy this product again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn't cover any grays, color washed down the drain.I've been satisfied with previous custom color sets I've received, but recently the quality has dropped substantially. I followed the instructions carefully, per usual, and the dye didn't cover any of my grays, and all the purple washed down the drain. Would not recommend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MagnifiqueJe vais commencer par la réception du colis, le paquet qui est personnaliser un plus. Puis la présentation est parfaite avec les flacons et la notice très explicite. L'odeur pas du tout oppressante. La couleur travailler par le ou les coloristes parfaite. Je compte vraiment vous conseillé à tout mon entourage. Je vous remercie de votre travail sérieux. Me BOUTELDJI Sonia. 14 de 16 personas encontraron este comentario útil. ¿Y tú? |
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Perfect!This is my third set now, and love my custom colour. I was a bit too cautious with my first colour, but after giving feedback to the team my formula was tweaked & now it’s perfect. I love love everything from the packaging to the detailed, custom instructions and especially pesky grey coverage - highly recommend 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColorReally like the results 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Love love love itGreat colour Hair feels great! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Like your colors.Good color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeb - Thanks so much for your feedback! We are so happy to hear that you love your customized eSalon color! We appreciate you sharing, and Happy Coloring! |
Love it!Perfect color. Was exactly what I was looking for. Minimal fade. Not brassy at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTricia - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
new color looks greatI love the lighter color! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGerri - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |