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Color Set
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66,903 Verificado Comentarios de clientes |
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Not professionalI ordered a medium brown my first try. I sent in pictures and explained what I wanted. Needless to say I turned out orange/gold light brown. So I was sent a 2nd box of course free of dark brown to “ cover this mess”. I’m still gold/orange and not dark brown. I normally bye my color from Sally’s and have for years with NO issues. This has probably ruined my hair and I’m now 4 colors. I’m very unhappy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not the colorSo the process is on the easy side, I dont really understand why the roots are so dark when it being put on the roots. The color I received is definitely darker than the actual picture. I would have liked less brown and more copper all around. But it looks more brown than anything. Its not a bad color, just not the color I was hoping to get. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnlex - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn't Cover the GraysThis is the third time trying this hair color. Did not cover the grays at all. Consulted the stylist, she adjusted the time to be left on, which made no difference at all. Also not enough product in bottle. The packaging, and customer service were fine. At this price I just expected better performance out of it. It just didn't work for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
UNE BELLE COULEURUn très beau résultat, qui tient dans le temps et au fil des shampooings...je vais inciter mon entourage à y adhérer ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Excellent hair colour productsI'm really pleased with the individual customized hair colour. It's just what I wanted and it is shipped very quickly. I get my hairdresser who comes to the house to apply it for me, there is no skin or scalp irritation and it's very easy to use. I like being able to change the colour and get advice as to whether what I choose would suit me. It's also very convenient to be able to choose the shipping date easily. The whole service is well worth paying a little extra for in my opinion. Thank you very much. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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My First Time Out of the SalonMy order arrived yesterday. When I opened the box, I was impressed by the presentation - personalized & professional. I did my hair this morning. It was a bit scary, having never attempted any hair coloring before, by myself. It turned out great! The color match to the picture I sent was spot on! Excellent gray coverage too. The instructions are thorough & easy to understand. It was fast & easy! I am very happy I found eSalon! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
ColorIt was so close to what I wanted. Great! There is a problem. I need 2 kits to do my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonya - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Set leider nie angekommenDas Test-Set ist nie bei mir angekommen trotz Zahlung , da null Sterne nicht wählbar , ein Stern . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGaby R.- Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |
Orange hair isn't my color!Tried the first color, Dark brown with gold highlights, the touch up spray turned my roots orange! Decided to request a darker color change for the next order. I'm legally blind, couldn't find the color chart so I called Customer Support for help with that but after holding for forty minutes, none were available. I changed my next order for a Darker brown, not with gold, just Darker. My next box arrives with the same order but with a darker color, this is not what I wanted! I called Customer Support, the colorist was argumentative with me, saying I didn't request an actual change, but the Colorist via email did not request further information from me to clarify the problem. The rude attitude from the colorist is not what I expected! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnonymous - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
CouleurBon produit 0 de 0 personas encontraron este comentario útil. ¿Y tú? |