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Color Set
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66,591 Verificado Comentarios de clientes |
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ProblemeKit arrive avec un des produit qui a fuit 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVanessa - Nous sommes désolés pour cet inconvénient, mais nous serons ravis de vous assister davantage ! Veuillez vérifier voter boite emails, nous avons répondu à votre email avec toute information. Nous vous remercions de votre confiance et patience ; et nous restons à votre écoute. |
Châtain clairLa coloration n a pas tenue et ´ était pas assez foncée .. elle a viré au roux très rapidement . Merci d annuler la commande automatique en cours svp Merci 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCamille D. - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. |
Roots were not covered.I loved the color and the pachaging is beautiful, but I was disappointed. I followed the instructions very carefully put my roots were not covered. The back roots were only blended and the hairline gray was pretty obviously still gray. I need either instructions on longer timing or another formula. I would email my colorist but I cannot find who to ask directly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGloria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Wrong colorI sent a picture of the color I wanted and after coloring my hair it was no where near the color I requested. I sent an email with pictures of what I requested and how my hair turned out and I still have not heard back from my colorist. I've used eSalon for years but the last 2 times I've tried to change shades I have not gotten what I've asked for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor CoverageSadly, I won’t be using the product as it did not cover my grey even after adding grey magic. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAdrienne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Couleur chatainCoffret magnifique , explications bien faite , résulta juste époustouflant .vraiment ravie . Une belle couleur lumineuse qui tien bien et qui couvre tout . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color 2I loved color 2 as my original color. Would prefer more copper :-) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Perfect ColorI am so happy with the color it was a perfect match to what I have. The smell was a little strong at first but got passed it...Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela - We're so happy to hear that you're enjoying your custom eSalon color! We truly value your feedback and look forward to hearing from you again in the future. |
Sehr zufriedenIch habe während des Lockdowns den eSalon ausprobiert und gerade meine vierte Bestellung verarbeitet: Zwei mal musste bislang die Farbzusammenstellung leicht verändert werden, da die Farbe zu rotstichig bei mir wurde. Das ist aber ganz normal- mein Friseur vor Ort hatte das gleiche Problem. Jedes Haar nimmt die Farbe anders auf. Aktuell scheint es dieses Mal allerdings funktioniert zu haben. (Natürlich muss ich die ersten Haarwäschen noch abwarten). SEHR positiv ist, dass die Farbe das Haar nicht so anzugreifen scheint: Es fühlt sich immer noch weich und geschmeidig an. Das einzige Manko für mich sind die 40€ die man benötigt, um Versandkosten zu sparen und das sogar im Abo. Die Farbe finde ich wie gesagt toll, aber ich benötige einfach keine weiteren Haarpflegeprodukte, da ich mit meinen mehr als zufrieden bin. Zusammenfassend kann ich sagen, dass ich weiter im Abo meine Farbe beziehen werde und den eSalon aus Überzeugung weiterempfehle. 1 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Didn't work, unfortunatelyDidn't lighten my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |