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Color Set
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66,713 Verificado Comentarios de clientes |
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Extremely disappointedI have been getting ready for a 2600-mile road trip to attend a huge family gathering with my family that I have not seen in years, recently I've been struggling with my hair since after 15 years of dying it black I decided to work my way back to my naturally platinum blonde hair and of course in that process I've managed to really screw up my once beautiful hair. I wanted to look presentable on this trip, so I turned to my browser for advice and ideas on what to do with my hair to make it better when I came across this website and after reading the details and taking the quiz, I had hope for my lifeless dull hair and then my package arrived in such poor condition I was actually in tears. One of the developer bottles had leaked out all over everything, the bottle looked as if it had been squeezed very hard yet it appeared to be unopened. The instructions were ruined by this and they were so stuck together it almost took ripping it in order to unfold it. I leave for my trip in two days so it's either leave my hair as is and suck it up or go to Walmart and buy some box dye and hope it turns out ok. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Cami, We truly appreciate your feedback and are very sorry that this happened! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Far Exceeded my ExpectationsAbsolutely delighted with the result, a natural & glossy colour and my hair feels in beautiful condition with a lovely shine. Thank you to Katharina for creating the perfect colour for me it was exactly what I wanted to achieve. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Not happyColour faded away from my hair after washing my hair in a 1 week 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jalika! We are sorry to hear your color faded after 1 week. Please check your emails, so we can help you further. |
Past colorMy past color had too much brown not enough blonde copper red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Two different coloursI got my new box and only had time to color my hair now. I received two different colours, one red and one brown. Unfortunately I only picked it up a bit to late and started with the red. My grey roots is now an orange red colour while the rest of my hair is dark brown!!! This is a total mess. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Yvonne. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color setExcellent color!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Super Farbe :)Farbe gefällt mir sehr gut und einfache Anwendung 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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J'adore ma coloriste !Ma coloriste est toujours à l'écoute. Le set est parfait et super facile à utiliser. Le service est rapide ! Le changement de teinte était parfait avec la repousse de mes racines. Ça n'a pas abîmé mes cheveux jusqu'à présent, ils sont toujours doux. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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The worstI’ve never had a color problem before- but this time oh my goodness it’s awful. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLayla - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love this product, the bestI love this product, the color is perfect and last very long, doesn’t smell strong and the package with my name on it looks great The customer service is amazing 1 de 1 personas encontraron este comentario útil. ¿Y tú? |