66,754 Verificado Comentarios de clientes |
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graysdid not cover my grays. Second time trying this product. Both times gray not covered and was a little dull and dry after coloring 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargaret - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
SatisfaiteCouleur approprié à ma teinte. Facile d'utilisation. Équipement complet. Merci 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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superLa couleur a été parfaite! Merci! 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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ZufriedenEin anderes blond hellblond das wird mir jetzt im Sommer viel zu hell. Ist das möglich 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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On the fenceI keep going back and forth on whether I'm liking the color or not. The process was very easy and laid out step by step so that was helpful. But my formula ended up turning my roots almost orange. Hoping I can find a toner to fix it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not take to endsFollowed the instructions to the t and it did not color my ends, ended up at a salon to fix it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamantha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Nicht zufriedenMeine Haare sind von der Coloration leider extrem trocken geworden und die Farbe immer nach einigen Haarfarben unschön orange! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatharina H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
DécevantImpossible à appliquer seule. Résultat très en-dessous de ce que j'imaginais. J'avais demandé une teinte plus claire. Ça reste toujours aussi foncé. D'autre part, on m'envoie une teinte plus claire mais on me dit de ne faire que les racines. Et mes cheveux plus foncés du coup ? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVéronique S. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre nouvelle coloration ne réponde pas à vos attentes. Nous allons revenir vers vous par email afin de vous aider autant que possible. Veuillez vérifier vos emails pour plus d'informations. |
I love itI love this product and your customer service is bar none excellent! I found another product I was going to try but after experiencing such great customer service it changed my mind and I am back as a customer. This hair dye bar none is excellent. Thank you. Rosa Strickland 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Happy to be back!!I had stopped ordering esalon for several months and i was paying salon prices for color. recently updated my color and restarted with esalon. I could not be happier! Esalon made the perfect color for me! And red hair color is not easy to match. I love the convenience of doing it myself at home. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |