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Color Set
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66,772 Verificado Comentarios de clientes |
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Roots not the sameMy kit came with 1 color for my hard to cover gray and another for the rest of my hair. I followed the directions to a T. Now my roots look orange and the rest is dark brown. AS OF 7-15-25, I have never spoken to anyone regarding my roots turning orange. My husband ordered a second supply of hair color within one or two days of my original order because I was worried that there might not be enough color for my hair. I still have orange roots. I am unfortunately for the first time in my life going to pay my cosmetician to fix my hair color. I'm very disappointed with the product and I'm discouraged because of what I paid for the product. Once again I have never spoken to anyone about my orange roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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HaarfarbeDie Haarfarbe ist perfekt für mich und die Anleitung ist kinderleicht und das färben auch. Trotz nur einer Farbe, habe ich den Eindruck mehrere Schattierungen zu sehen. Die Farbe leuchtet unglaublich. Wenn man nicht so häufig färben möchte, kann mann die turnusmässige Bestellung rechtzeitig nach hinten verschieben . Es passt alles. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love it.Love it. I just wish the products were a little larger I have really long hair and it fades a little quicker than the salons. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect!!This color came out perfect!! Don't change a thing! 😁 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Great CoverageThis is the best way to color your hair at home. So easy, colors are dialed in and custom. It covers gray hair completely. I’ve made changes and the changes are as expected. I highly recommend this product. 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Love itSo easy to use. Reasonably priced. Love having it sent to me on a schedule. My hair feels amazing 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Too dark and did not listen to my needsAfter several emails including photos, the color was way too dark. It was a deeply saturated dark color without dimension. It was not flattering and was not what I expected from a custom hair color online service. I paid for 2 colors and I think they sent 2 complimentary to try to get the color right, but it just didn’t work out for me. I appreciate their help, but just way too dark and now I need to buy a color remover to start over myself, as my salon would charge me over $100 for correcting the color. It’s really difficult it seems to get the right color on line, which unfortunately was my experience. No one wants dark saturated dark dull hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Wendy, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color not close to color chosenThe color I chose was supposed to be the result of what it would look like from my natural hair color. My hair came out a bright fake looking red at the roots and darker on the bottom. The color I chose said the makeup of color was only a small amount of red and was supposed to give me an auburn undertone. Unfortunately this didn't happen. I did email customer service and was told I could get a credit and try with. another color but I don't feel comfortable with that as they couldn't get it right the first time. I also didn't want to damage my hair even more as it had turned out very dry. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Really Enjoying the productlove the color, my hair looks so healthy and the highlights are beautiful! 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Took money from meReally bad customer service, I cancelled my plan and they still sent the next order and took money from my account and refused to rectify it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Michele! We apologize for any inconvenience with your account. Please check your emails, we got back to you to help you further. |