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Color Set
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66,637 Verificado Comentarios de clientes |
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I am not happy with this colorJust color my hair and follow all the steps like allways and i dont know how but the color that supost to be black it is turning diferent color special the ruts. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeimy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
False advertisingDid not cover the grey spots. Wrong coloration. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
NO ONE LISTENSI asked for more red sent pictures. I keep getting more brown hair more brown brown brown hair and I normally don’t color my hair for four months what’s the use what did they do they sent me my one on the fourth month and then the next month all they sent me was one bottle not like before one bottle of haircolor already it looks like it’s premade nothing else in there just a bottle that you use to color your hair filled up. I said you know what I need and want and nobody’s responded and then I get one in the next month that’s just a bottle of color Ernie in the white bottle when I didn’t ask for it and it clearly states every four months and I want more red in my hair and then I get well if you want to send it back do this there’s a nurse I didn’t ask for it plus there’s no color chart it’s one bottle of color already premixed and a small box California and every time I do get what I ordered and expect is more brown in my hair no. This is getting ridiculous I didn’t get anything like I normally do one bottle of color already mixed up and sent no color chart no gloves no hat no nothing and they tell me that if I want to send it back to do all this part when I didn’t request it when it clearly states like every 3 to 4 months send one and they don’t do as I ask more red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
One star because there was no zeroI was not happy with the color. Soooooo much darker than the online pictures showed. I wound up using an oops product to strip out. Then they sent me 2 more automatically using my pay pal card. Still have not gotten this settled even though I never said I wanted more. Still do not. The color was terrible. Reported them to PayPal for a refund. And they still sent Nother and charges me again! Wish I hD this wRning. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKerry - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. A color expert will be reaching out via email shortly to work with you to find a resolution. |
My roots are a total messMy roots are a total mess!!!! I followed the instructions step-by-step and now my roots are light red/brown and the bottom half is super dark!! I’m so upset that my hair is damaged I’m gonna have to pay to go to a salon to have them fixed this mess!! Will never ever order from this company again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Produced a great colourLoved the colour and everyone said how they liked it. Having roots and ends in separate bottles also made big difference - like it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Nice color, cool kitColor looks great and seems to last longer on gray coverage than OTC products. Kit is nice w gloves, stain protector, shampoo & conditioner (which smell great). Pricier than OTC yet less than salon; I like it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Great colorMy Colorist did a fantastic job crafting my color (dark brown). It was easy to apply and excellent on my grays. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosC Mae - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Hair color was perfect! Shiny and healthyI was really impressed with my color this time. Covered my grays better and left my hair shiny and healthy looking. Have to figure how to do the last step of pouring water and color at end without making a mess. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLillian - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
NewbieMy daughter coloured my hair, I thought it was too dark, but since washing several times it has lightened. I know I can get the colour tweaked if I want. It is a really great service that all the ladies at esalon provide , with easy to follow instructions. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |