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Custom Color Set
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66,713 Verified Client Reviews |
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Absolutely fantastic and helpfulI wanted to go lighter and esalon helped me all the way. Emailed me so much, to ask questions. My hair looks so good, as if I went to a hairdressers. 2 of 2 people found this review helpful. Did you? |
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Love this!I have been using esalon for over 2 years now and I love how easy it is along with the ability to communicate with my stylist regarding changes I would like to make. I get so many compliments on my hair now!! I recommend esalon to all my friends. 1 of 1 people found this review helpful. Did you? |
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Great and easy to useMy color was really easy to put on and the instructions were very easy! 1 of 1 people found this review helpful. Did you? |
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This one hitThis formula was it!! It removed the red that had me frustrated. I truly believe that this is the one for me!! 1 of 1 people found this review helpful. Did you? |
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Love eSalonI’m so happy I found eSalon! It’s a wonderful service and the products are outstanding. I highly recommend 0 of 0 people found this review helpful. Did you? |
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Perfect auburn-copper shade!Absolutely in love with this color, and my hair is doing just great with regular coloring. 0 of 0 people found this review helpful. Did you? |
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Wonderful color!I used the esalon color for the first time today. Loved the ease of application. Love the results. Thank you esalon! 0 of 0 people found this review helpful. Did you? |
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Not happyCustomer service is hard to access 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsElisabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over the phone. Please let us know if there is anything else we can do to help! |
Easy to use, color was badFirst I ordered the lightest ash brown, and my previous hair was pretty blonde. When I colored my hair it ended up being super dark brown, like espresso brown with red undertones. I was very unhappy, sent notes and photos, and was told it would be corrected. My next color was called dark ash blonde. Same results. Espresso colored brown hair. I don't understand why it is so dark. I've cried both times after I finished dying and drying my hair. I hate it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color mismatchI think this was my last attempt with esalon. I ordered a permanent color’Ash medium to dark blonde’. I honestly don’t know where the ash tone was lost. The result is as orange as it could be. I tried to avoid warm colors and now I have it in my full length. I need to go to my colorist to fix this ‘disaster’. It’s simply unpredictable result - this is what you get with esalon palette. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDaria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |