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Color Set
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66,655 Verificado Comentarios de clientes |
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Changes…I’ve been a customer since 2016. I loved ESalon because the color was perfect, but mostly because the color covered my gray (actually all white) roots. And it lasted until my hair grew out, about 3 weeks. Now though… ESalon said they changed the formula (UGH!) and it is not lasting at all, I am seeing my gray/white come back within 2 weeks. I have always followed the directions, but at this rate, I might as well go back to the drug store formula I was using before. Cheaper and it lasts about as long. Come on ESalon! You were great in the past. Why change a good thing? 610 de 621 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I like it but…Hard to cover grays completely. They’re covered but I still looks like a different shade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color okDidn’t cover the gray 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Perfect color!We’ve hit perfection! No changes! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMallory - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
So naturalI get compliments on my hair all the time and people can't believe I do it myself! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMartha - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Sehr HochwertigIch bin begeistert von eSalon. Man kann wirklich individuell entscheiden und es werden die Wünsche umgesetzt. Doe Produkte kommen einen tollen Paket an,da hat man direkt Lust sich die Haare zu färben. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Many ComplimentsI have used esalon for some time now and it would take something very drastic to happen for me to change. I have received many compliments on my colour and it has indeed fooled a few hairdressers that didn’t realise that my hair was dyed. The colour is really rich and natural looking and the other products in the kit you receive are of a decent quality. Any queries or changes I’ve made have been dealt with promptly and professionally . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great shineGreat deep color quality and depth . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJackie - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
QualityExcellent love my colour quality hair dye 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect product, perfect customer service!! ****I was excited to receive my first ever eSalon kit and dyed my hair as soon as it arrived. From packaging to instructions and the product itself, I absolutely loved it! Great first impression. (I had asked for a blue/black and left notes that I really would love to see an amazing blue hue and what my hair history had been!) I dyed my hair and waited for it to naturally dry and went outside to take a picture and get a good look. Unfortunately, the colour was not as expected. It was like a soft black but I could still see a red/brown tone to it, no blue. So I thought I would email directly and just explain with a few photos that it didn't come out as planned, which was a shame. Within 24 hours, I had a response from Jennifer! She was quick to reformulate the dye and said that I would see the changes on my account but also said that if I wish to use it earlier than my scheduled 8 weeks reship, I could and it was at no additional cost! Just amazing! (I also asked for her professional opinion as to when I could redye and an even quicker response was given) I waited for my next package to arrive and I was (again) excited to see if it was going to work with the new formula and I dyed my hair once more. The result was........ PERFECT! Black with a beautiful blue hue!! I love it and couldn't be happier with the result and the customer service! I would highly recommend them to everyone I know! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |