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Color Set
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66,689 Verificado Comentarios de clientes |
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GraysI've been gettin my personalized color kit for 7 years. I love the color, it looks so natural. But I have had problems with the grays showing is just 3 to 4 weeks. I would go months before a gray would show when I first started using Esalon. Did you change your formula? 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did not cover grayI'm going to have to re-color. Disappointed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Response to first use of product. I don't really want this published.I received the order Oct 5th. I used it the same day. The color did not cover my gray and my hair was dry and almost frizzy afterwards. I am not happy with the product and don't want any further deliveries. Please confirm that you are canceling any future deliveries and refunding my money. Thankyou. Nancy Weddle 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorToo light. Disappointed with it. Second time ordered from you. About 2 years ago, the color was so much better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too DarkIt matched my current hair color very well, but I wanted this color to be lighter. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
First time colour, a little too 'Gold'....My first custom colour turned out too warm.... very gold, even a little brassy. I wanted it to be very cool ash. I'm still working with it... trying to wash it out a little and adding a little purple shampoo. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPauline - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Always top notchThe color is always better than my request have never had an issue. Thank you for covering the greys and making me feel so young. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonica - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Brilliant shadeLove the overall effect of this colour 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Exceptional service and productsI am so pleased with my new hair colour! It’s perfect and everything came so well packaged, with very good instructions. I am so glad that I have tried this. I love the personal touches too and all in all it makes the service excellent! Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Exactly the same colour as the sample picture!Loved coloring at home, did not feel like a chore. Very prompt and helpful Staff communications right from the off. Perfect recommendations from professionals especially when I don't have a clue! Lovely presented box and very clear instructions. Thank you so much 😀 0 de 0 personas encontraron este comentario útil. ¿Y tú? |