66,566 Verificado Comentarios de clientes |
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First time user of esalonDidn’t color my roots at all. Very disappointed! Cancelled my subscription. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSumeet - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
EnttäuschtIch bin jetzt extrem dunkel, das war so nicht geplant. Ich bin geschockt und enttäuscht 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStefanie F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Perfect color!!Was scared to dye my hair at first. But the color come out exactly how I wanted. Now excited to dye again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel- Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Always revitalizes nicelyMakes me feel good 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudith - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Very impressed!I decided to try eSalon while I was pregnant and didn’t want to risk going to the salon. I was super impressed! I had thick pregnancy hair and had enough colour to cover everything. I had significant grey hair to cover and ends that had been highlighted previously, and the instructions and colour worked together to help even everything out. I even found time at about 5 weeks postpartum to colour my hair at home, which went a long way toward making me feel a bit more normal after giving birth. So far, so good! Can’t wait to see how my next colour turns out. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKate - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Love itGreat color so far not fading will def order it again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Stephanie, We're so happy to hear that you're enjoying your custom Medium Brown (Red Copper)! We truly value your feedback and look forward to hearing from you again in the future. |
Color doesn't last like it used to.I colored my hair in the past and was actually shocked that it lasted just about 3 months until my next order came in. Now I use it and last 3 weeks maybe not even a month. For that I can buy the cheap stuff and get a good color that covers all my Grey's except doesn't last. If not mistaken cause it's been awhile since I've been using esalon but I could swear the store hair dyes lasted longer then 3 weeks and are under $10.00. 312 de 318 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Couleur rougeJolie couleur plutôt facile à appliquer Le coffret et les explications sont claires et agréables Toutefois la coloration rouge ne tient pas du tout sur mes cheveux et est complètement partie au bout d’à peine deux semaines…. C’est dommage … 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmeline C. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par la tenue de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire ! |
Beware !!!My hair was falling out in chunks after using this product, I’m afraid to wash my hair because it’s falling off 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarelia - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Most Natural Look!So impressed by the color I was sent. It matches my own color so well and made my hair healthier than it was before. My grey on my temples was not completely covered, but that may be because I’ve not colored it in almost ten years. I’ll be more attentive next application. Looking forward to using esalon again and again! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristine- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |