66,566 Verificado Comentarios de clientes |
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Colorcolored my roots this weekend and there was a very noticeable hot root, not sure what to do other than wear my hair back to cover it. Love my root color but such a difference from my roots to the rest of my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Its okI really like the hole idea of this and the kit is so so cute but I asked for pictures to make sure I was getting the right color I wanted and of course I didn't get the correct color , so im pretty upset . I really wish It was more of like the photos I was told it would look like 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I tried other vendor products but didn't like shade(s) as wellbut the last couple times I used e-salon, it did not cover grey as well. I'm going to give it another try. Maybe something needs to be adjusted. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The 100% guarantee means nothingI called support and ask for help they offered nothing but attitude . That’s it I’m done. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does not come as scheduledIf I get another late shipment I will cancel 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMandy - We’re truly sorry that our shipping time did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
AmazingExactly what I asked for colour is perfect 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMags - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
The color gets better and betterWith each coloring, it sits better, shiny, lively. Thank you team! You are awesome:) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFulya- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
GREAT COLOURFirst time i used this company and the packaging was awesome and the colour was so rich and beautiful. Loved it and would recommend to my family and friends 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeresa - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Color setBetter than a box dye. Convenient bit fades fast 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCourtney - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Best discovery of 2021!I was always nervous to buy a color and dye my hair on my own. I was sure it would be a fail. But quarantine pushed many of us out of comfort zone, including self care. I actually decided to try e-Salon after a bad experience at the salon(a so much waited visit at the salon). I have a natural color hair and needed just a touch up on the roots that went totally wrong at the salon. Ended up with cooper roots instead of natural brown and no big wish to try another salon. What caught me to sign in, was the communication with the colorist. Answered all my questions and following questions, plus all the personalized features.. felt very extra!(in a good way of course). I was nervous when i got the package. Dyed my hair on my own for the first time in my life, covered my grown roots and the cooper roots from the salon and it looker perfect. I was impressed that a person, by few pictures could choose the color better than the "specialist" that had me in front of her. E-salon was the best decision of 2021 for me! Also, discovered other great products and I like to know that i have where to ask questions when i need to. Will definitely go to salons again but not for my root touch ups. Thank you great team! 8 de 8 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVeronica- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |