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Color Set
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66,655 Verificado Comentarios de clientes |
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Superb!I’m very particular in everything I do. I deliver high standards in my work and expect high standards in return. This coupled with being a natural cynic means, in short, that I am a customer service nightmare. Products or services which over promise and under deliver are a particular bug bear of mine Therefore, it was as much of a surprise as a pleasure to give five stars here, which doesn’t even do the product/service enough justice! The hair colour arrived in lovely packaging, which made what is usually a chore a complete treat. It felt like receiving a present, but without any strings attached. Mood. The stain guard and remover were fabulous additions, something which you do not get in high street dyes. Usually I put moisturising cream around my hairline, which doesn’t work and means everyone knows I’ve dyed my hair, which is a complete liberty when I’m trying to pass as ten years younger. Can hardly say I haven’t coloured it when I have a one inch brown halo around my face, can I? The box contains two pairs of gloves which fit snugly and weren’t flimsy. The ones in shop bought boxes are thin and appear to be made for someone with hands not dissimilar to those of Peter Shilton. Surely, I thought, there’s got to be a snag! Nothing can be this good. Can it? I smugly awaited the results, feeling certain the coverage would be poor and my cynicism would be justified. Mais, non! The coverage was the best out of all the home dyes I’ve ever used and less messy too. The consistency of the colour was also really user friendly and so by the end I didn’t look like an entirely different ethnicity, which always helps (Because in this day and age of wokery, before you know it you’ll be lynched for black fishing, a la Jesy Nelson. It’s a minefield! To conclude, I’m a convert and you’ve just got yourself a new customer. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color not what I wantedColors fade too early. Not bright or in depth color. Want more redder copper. Too dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I want/needHi I have used the October colour , thanks. It looks OK but hasn't really covered the roots/my few greys. I applied as per instructions... but it seems to have darkened my mids/ends..I am now wondering if I should use a permanent colour on my roots to match my natural colour to cover greys...then I would like a lighter colour through mid and ends to keep the lighter natural feel to the ends. The actual colour / tone seems right for me... but roots not really taken and made mids/ends darker. Is there a lighter shade that I can apply to miss- ends to make these lighter / brighter again? Thx 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzanne R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Worst gray coverage ever !I have been coloring my own hair for 20 years and this is by far the worst haircolor I have ever used. I have friends who swear by E salon but for me it just didn’t work out. The hair color they sent me was orange , I look like orangutan. I was actually embarrassed because the hair color was so flat and dull and artificial looking. E salon did try to correct the color but the second color they sent was even worse than the first. It did nothing for my gray hair Except make them look bright orange. This is my second time trying E salon and both times was a fail for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Product is not what it used to beThis last color set actually lightened my hair and was nowhere near my natural color. I now have two tone hair which is horrible. I’ve had to buy hair color from the grocery store to cover the highlighted parts. The last three color sets have not given the quality color as in past years so I don’t know what’s happened to the quality of this product. The worst part, and the reason for canceling my membership, was when I called to ask if there was a mistake in sending me the wrong hair color and report what the product did to my hair, the colorist blamed my hair for the color turning out wrong. I found that disrespectful and inconsiderate. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEliz - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
so simpleI was so nervous at first; I kept barking at my husband that he was doing it wrong. It's amazing that it looks great. I can't understand how it looks like I had it done at a salon. I swore I was going to have streaks and areas lacking coverage; but Nope. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristine - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Love Love the colorAfter an adjustment, the color was rich and dark and perfect! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShannon - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Still can't cover grays effectively but love the colorMy custom color was adjusted to cover grays better, so the processing time went from 20 to 40 minutes. I had also adjusted the color to include more dark brown and reds. Love the new adjusted color, but even after 40+ minutes of processing time, of which I applied the color to my hairline and stubborn sideburn areas first, the color started to fade after day 2. Oh well, it may just be my hair type not cooperating, but overall I do love the product and the customer service! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not what I expectedThe color needed to be a bit darker, and it brought alittle too much red into the mix 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosConstance - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Wanted to love.I never received the product. I thought it might be because I wrote worrying my stylist complaining about color. I received other beauty subscriptions so I know my mail person knows. O we’ll waste of money. Can I get the refund or send me the product on the house so I can really review it. Thank you !!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlice - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |