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Personalized and perfectI spoke to the team, to ensure that the colour and coverage was right for me. The response from the team was excellent even with a personal phone call. The colour is beautiful and rich and lasts for weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Product great, shipping terrible.The only complaint I have has nothing to do with the product. It is the shipping. It takes just shy of a month to get to me. I can get things faster or around the same time from China! So aside from the terrible shipping time, product is great! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacy - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products and shipping each and every day. We hope to continue helping you find hair perfection! |
Still not covering the grayThe color was changed a bit & that was good, BUT it still is not covering the gray after several shampoos, the gray is back. I'm only coloring my hair to cover the gray...not sure what can be done to resolve?? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVirginia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color was ok, did not cover grayI specifically asked for good gray coverage and the grays at my hairline did not cover even though I made sure the mixture covered them. Pretty disappointed. Will be cancelling my subscription 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeckie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not satisfiedThe gray hair is not fully covered even if i indicated that i needed 100% coverage. Even after using conditioner the hair looks a bit dry. Im not happy with the auto-charge and auto ship. I still have 2 sets in stock here and another 1 in transit that i can’t even cancel anymore. As i wasnt happy with the first one, I’m not keen to use these 2 sets that i currently have. Please dont ship the next one. Ive no use for it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRoselyn - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter and your color results further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
First Time Using E-SalonI used a custom color from E-Salon for the first time & I am SO HAPPY with the results. My hair normally tends to turn very brassy so I had them send me a color that wouldn’t turn orange. I used medium ash brown. My hair is just a tiny bit darker than my current color but no brassiness. I am so glad that I can use this color now instead of paying so much at a salon. Everything was included in the kit, color, color brush, gloves, shampoo, conditioner, & stain remover. Such an affordable and amazing product. Love, Love, Love! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeac04 - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon |
I love the compliments!Your hair is such a nice colour! I did it myself! NO WAY!!! I did - so easy and looks fabulous. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love itThis product is amazing I love my hair color I'm constantly getting Compliments and the dye did not take away from my curls It's a win win definitely recommend 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
the color red !I am so so glad I called you and told you what the problem was! I love the color! I feel so much better!!! Thank you! It's right on. Penny 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPenny - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
My first color with esalonJust colored my hair. Not one negative thing to say. Absolutely love everything about it!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |