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Color Set
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66,637 Verificado Comentarios de clientes |
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Retard fréquent de livraisonCommande expédiée par vos soins le 9 novembre et aujourd'hui 17 novembre toujours pas reçue ! C est la troisième fois que cela se produit et je suis obligée d aller en acheter une ! Ou est mon intérêt ! Merci de procéder à un dedomagement 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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no changeI was asked if I wanted the color adjusted, I sent back a request to change but the color came out exactly the same. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Gwen, we never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! I can confirm your request was received and your November order was adjusted. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can readjust your formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Easy to use, thought it would be more intenseThe kit had everything you could think of included. I was disappointed in the color though, I thought it would be more intense and bright. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatrina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Beste FarbeIch bin langjährige Kundin und würde Esalon immer wieder weiterempfehlen! Toller Service und die beste Farbe der Welt hergestellt extra für mein Haar und Bedürfnisse! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect colorI love the medium color with a touch of mahogany . The color stays on my hair for a long time . Most of all , esalon has a good customer service. Outstanding! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Perfect ColorThis has been the third time that I have used my Custom Color Set and the Color is perfect. My hair looks healthy and shiny. Love the product and will recommend it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJo-Anne- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Color washes off every shampooI like that it’s personalized, no strong smell and I like the color as well but color washes off everytime I shampoo my hair. Maybe I’ll try another color next time but as of now I’ll be sticking to this color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEleonor - We're so happy to hear that you're enjoying your custom blended color! Please keep your eye out for an email from us to discuss your current formulation. We truly value your feedback and look forward to hearing from you again in the future. |
Not too badThe process was fairly simple. I really liked the color. The only real issue I had is that it faded after one shampoo. I’m not sure if that’s the hair dye or if my hair just doesn’t absorb this color well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCrystal- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
une catastropherien à voir avec ma demande !!! je demandais de conserver ma couleur ,plutôt blond avec quelques ton cuivrés me voilà rouquine même pas homogène ,et racines non couvertes. on voit autant les cheveux blancs , voire plus C'est affreux !! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNELLY P. - Merci pour vos commentaires. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. |
Not satisfiedI’ve used Esalon for years. Was always satisfied until last 2 colorings . Turned my hair on top orange color. I messaged Esalon and was told a colorist would call me. Nobody ever called. Esalon sent me a third color of the same for free that has not been adjusted. I’m cancelling my subscription. All Esalon had to do was call me and talk to me to figure out what changed the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |