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Color Set
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66,689 Verificado Comentarios de clientes |
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not at all what i asked forI have been hesitating to use my color because it took esalon FOREVER to get my color right, i took part blame for not asking for exactly what i wanted at first but after 5 or 6 tries they finally nailed it, i was so happy. then the next time i tried to order they tell me i have to "update my profile" and start all over because they changed their formulas, well. here we are right back at square ONE with color i HATE. I asked for a rich chocolate brown and i got blah borring ashy brown?? i am not bothering to pay them over a hundred dollars in new attempts to get me what i ask for. if i have to spend that money im just going to a real salon and getting exactly what i want the first time. bye esalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
RatéeJ'ai commandé un blond clair / beige, je me suis retrouvée avec les racines roux / oranges et les longueurs n'ont pas prises (elles ont mêmes ternies), RDV chez le coiffeur pour rattraper tout ça... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnais P. - Nous sommes vraiment désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire ! |
Doesn’t color grayI like the idea of esalon and have ordered several times but it just doesn’t cover my grays - and when it does it lasts a week at best. I have better luck with drugstore color. For the price it’s just not worth it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Poor colorDidn’t color well or cover grays gloves ripped while coloring 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosT K - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Colour disappointmentI purchased a colour from esalon and it was supposed to be medium brown(Golden) but my hair didn't look any lighter and the grey coverage was not wonderful for the price and being told hairdresser shop results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosclaire W. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have been in contact with you via email and will be happy to assist in this process. |
Hair colorLove the ease of use and contact to be able to discuss new color ideas or to simply reorder my current color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Barb, We're so happy to hear that you're enjoying your custom Medium Brown (Intense Pearl)! We truly value your feedback and look forward to hearing from you again in the future. |
Great colorLove this Mohagany 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Cynthia, We’re pleased to hear that you’re enjoying your custom Medium Brown (Ash Mahogany)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
So impressed!I’ve been seeing the ads on fb for a long time but kept scrolling because I thought it wasn’t any different then what I could purchase from any store. One day I saw the $10 promotion and decided wth..I need to dye my hair and that’s cheaper then what I’d pay for box dye. I was immediately greeted via email by Amelie P whom kindly explained everything to me and answered all my questions. My first box arrived promptly and the packaging was well thought out. I couldn’t believe all that was included, from the skin protector, stain remover, to gloves that didn’t suck to wear. Instructions were both thorough yet simple to follow. The hair color was like no at home dye I’d ever used as for once I was able to rinse until the water was clear. Store bought box dyes always bled no matter how much I rinsed. The included shampoo and conditioner smelled wonderful and my hair felt soft afterwards. When I awoke to my dry hair the next morning I was astounded by the color as it was rich, vibrant with beautiful multi toned colors. I don’t know what kind of witchcraft was in that bottle but I am officially a lifelong customer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Brittney, This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your custom Medium Brown (Pearl Mahogany)! We look forward to the next opportunity to delight you! |
Love esalon but something changedI'm super sad in the color last few times. Something is definitely different with formula. It's not nearly as rich in color and it's washing out. I've been doing medium brown with copper and gold but the color is dull brown. I've loved esalon for years !! I hope you guys can improve or correct whatever changed. Xoxo I would give 5 stars otherwise but I think you guys should know the truth so you don't lose business. 0 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlina - Thank you for sharing your experience; we’re sorry to hear that you were unhappy with the results of your custom color lately. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right; and thank you for being such a loyal customer! |
Custom ColorI really like my Custom Color Set for my roots! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Tanya, We're so happy to hear that you're enjoying your custom Dark Brown (Copper)! We truly value your feedback and look forward to hearing from you again in the future. |