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What Happened??I have always had a lovely, natural red colour of hair and so when it started to change colours I searched high and low to find something that was as close a match as possible to my original colour. Enter eSalon. I loved their dyes and couldn't believe how long the colour would last. But it seems to me that the last 2 or 3 orders (ever since they changed their formula) don't even cover the grey to start with anymore, and it certainly doesn't last like it used to. Please go back to the old formula. I'm not going to continue to pay $40 for colour that doesn't even cover what I need it to! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Surprisingly GoodMy hairdresser is on maternity leave so I havnt had a professional colour in ages. I have to admit I was skeptical about a mail order colour service…..I thought this was going to be a terrible mistake……how wrong was I? Colour is multidimensional & even, instructions are easy to follow, I’m Very happy and would order again!! 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Great ColourThe colour was just as I expected, it was really easy to put on and the no ammonia formula was gentle on my scalp. Several weeks in and I’m still happy with the colour 😊 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love itThis color covers all my grey hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHey Denise! Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
I love it.This is my perfect hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHey Marcela! Thank you so much for sharing your joy with us! We are super thrilled to hear you love the outcome of your hair. Your next order will begin processing on November 22nd. Happy Coloring! |
LOVE THE COLORTHE COLORIST SUGGESTED I GO LIGHTER BASED ON MY PICK. I KNEW I WANTED DARKER AND RICHER AND GOT IT. LOVE, LOVE LOVE THE COLOR, BETTER THAN THE SALON. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Cathyann! We are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color on November 23rd. |
Good personalized hair colorGood quality hair color with good coverage. Color is personalized based on your request. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Darlene, we are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you taking the time out of your day to share your feedback with us! Happy Coloring. |
Great colorI been using this for over a year. The color is great . My only thing I don't like about this company the packaging should be earth friendly . Too much plastic . All the paper product is way too thick. Come on eSalon do your part in helping the earth. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Glenda, thank you for your feedback! Over the years eSalon has put in place many practices to reduce our packaging and become a more sustainable company. To hear more about our recent efforts, you can check out the article on our website titled "What Does Sustainability Look Like at eSalon? Happy Coloring! |
Not at all with the costDid nothing to cover my gray. Over priced and barely made any change. It was as though I didn't do a thing. Received my initial order and a touch up order. There was nothing to touch up. I cancelled and never received a refund. Not at all as advertised. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPeggy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover greys.I actually left this on longer than needed because I was in the middle of a work situation and when I finally rinsed it out it didn’t cover any of the gray around my hairline. I get better coverage from a two dollar box from the drugstore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine - We are so sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |