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Color Set
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66,637 Verificado Comentarios de clientes |
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Wrong colorYou sent the wrong product. I had changed my order to a light brown. I got medium brown 20V. Assumed it was right and used it. Oh well.... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHey Lourie, we appreciate you taking the time out of your day to review your hair color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Entsprach nicht meinen ErwartungenDie Farbe passte überhaupt nicht zu dem was ich wollte. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaike H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Too darkAlmost black and the chemicals made my hair fall out. Will not use again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Poor color matchRoot application was lighter than current color. Orange looking and unattractive. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEllen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Très mécontenteLe set coloration était défectueux Le flacon applicateur : le Cauchon applicateur était cassé ou manquant. Résultat quand j’ai mélangé la couleur en agitant le flacon , de grosse projections de produit colorant ont atterri partout dans ma salle de bain : plan vasque, murs …. Les taches ne partent pas toutes…. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMathilde K. - Merci d'avoir partagée votre expérience avec nous. Nous sommes sincèrement désolés d'apprendre que le flacon de développer était endommagé et a causé des dégâts. Nous allons vous contacter par email afin de trouver des solutions et vous aider au mieux. Veuillez vérifier vos emails pour plus d'information. |
PerfectColour is perfect, easy to complete as all the instruction are supplied. Would definitely recommend 👌 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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SobufuBin mit der Farbauswahl sehr zufrieden. Kann ich weiterempfehlen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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tolle farbe,einfaches handling reibungslose lieferung und eine wunderschöne haarfarbe 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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easy to use. good resultsreasonably good color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWanda- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. Please don't hesitate to reach out to our team if you'd like to make any adjustments before your next order. We are excited to continue working with you! |
easy and what i asked forreally liked the kit and how easy to use it was. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley- Thank you for your feedback, and we are so thrilled to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We're excited to continue working with you! |